Colin Green
Ipswich
Summary
Dynamic and customer-focused professional with a proven track record at Greene King, excelling in customer service and problem-solving. Skilled in GPS and route planning, I consistently ensured timely deliveries while fostering strong customer relationships. My attention to detail and reliability contributed to enhanced customer satisfaction and loyalty.
Overview
29
29
years of professional experience
1997
1997
years of post-secondary education
Work History
Dray operative
Greene King
Bury St Edmunds
10.2001 - Current
- Deliver to customers within designated routes and timeframes.
- Keep to delivery schedules and communicate updates with Load plan.
- Assist with loading and unloading kegs, cases, wines & sprits at distribution centre pubs, clubs and restaurants.
- Develop close customer relationships by providing excellent customer service.
- Ensured compliance with traffic laws and company policies during deliveries.
- Provided excellent customer service through friendly interactions upon delivery.
- Maintained accurate delivery logs and documentation for accountability.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded kegs in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays.
- Cleaned interior and exterior of dray vehicle at end of shift.
- Stayed up-to-date on changing local roads and roadworks that may affect routes.
Electrical sales advisor
Newey & Eyre
Ipswich
09.1999 - 10.2001
- Assisted customers in selecting electrical products based on needs.
- Maintained product displays for optimal presentation and accessibility.
- Provided product information to enhance customer understanding and satisfaction.
- Participated in training sessions to learn about new products and technologies.
- Developed relationships with regular customers through personalized service approaches.
- Maintained a high degree of product knowledge across all electrical products.
- Coordinated delivery schedules with logistics team to meet customer requirements.
- Negotiated with suppliers for the best prices on electrical components.
- Moved heavy loads with safe operation of pallet jacks and forklifts.
- Cleaned shelves, counters and tables to maintain organized store.
Concessions Manager
Wilson Suits Topshop / Topman
Ipswich
09.1996 - 09.1998
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Restocked merchandise and organized displays for optimal visibility.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on company policies and sales techniques effectively.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Restocked shelves with new merchandise as needed.
- Attended staff meetings to stay up-to-date on changes in store policies or procedures.
- Greeted customers upon entry, offering guidance and assistance in navigating store layout.
Education
Nvq Level 3 Retail
Next
09.1996 - 09.1997
Nvq Level 2 Retail
Next
09.1995 - 09.1996
Stoke High School
Ipswich , SuffolkCertificate of Professional Competence
Driver CPC
Level 1 & Level 2 - The Football Association
Football Coaching Badge
Skills
- Customer service
- Problem solving
- Attention to detail
- Time management
- Punctual and reliable
- GPS and route planning
- Timely communication
- Multitasking and organization
- Order picking and processing
- Excellent sense of direction
- Trip planning
- Load balancing
- Safe manual handling
- Clean driving record
- Positive attitude
Timeline
Dray operative
Greene King
10.2001 - Current
Electrical sales advisor
Newey & Eyre
09.1999 - 10.2001
Concessions Manager
Wilson Suits Topshop / Topman
09.1996 - 09.1998
Nvq Level 3 Retail
Next
09.1996 - 09.1997
Nvq Level 2 Retail
Next
09.1995 - 09.1996
Stoke High School
Certificate of Professional Competence
Driver CPC
Level 1 & Level 2 - The Football Association
Football Coaching Badge