Hannah Beattie
Larkhall ,South Lanarkshire
Summary
Dedicated individual with positive and proactive approach to supporting students and fostering conducive learning environment. Skilled in communication and problem-solving, with knack for adapting to various educational settings and assisting with classroom management. Committed to contributing to student success and growth in teaching assistant role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Food and beverage assistant
Hilton Carlton Edinburgh
Edinburgh , Lothian
09.2023 - 08.2024
- Promoted daily specials leading to increased sales.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Prioritised tasks during peak hours to ensure smooth operations.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Assisted in inventory management for efficient stock control.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Provided detailed menu information to customers, facilitating informed choice making.
- Checked food quality before serving safeguarding diner's experiences.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Trained new team members, contributing to staff proficiency.
- Handled cash transactions accurately for seamless payment process.
- Followed strict alcohol serving laws maintaining legal compliance.
- Ensured prompt bill generation and collection preventing delays.
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Managed table arrangement for maximising dining capacity during busy periods.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
Restaurant Manager
Kaspa's Desserts
Edinburgh
12.2022 - 09.2023
- Running shifts, shift scheduling, cash handling, stock management, interviewing and hiring staff
Duty Manager
Contini
Edinburgh
10.2022 - 12.2022
- Running day to day service in a busy central location, cash up duties, black tie events.
Trainee Manager
FullerThomson
Edinburgh
07.2022 - 10.2022
- Learning the company, management duties, key holder responsibilities, cash handling and problem solving
Duty Manager
Toby Carvery
Edinburgh
02.2022 - 07.2022
- Running shifts, key holder responsibilities, cash handling, problem solving.
Floor Supervisor
Cask smugglers
Edinburgh
04.2021 - 02.2022
- Floor supervisor, Waitress and floor staff, training new floor staff. Trained on bar and cocktails so I am flexible to suit the shifts needs. Hosting duties on busy evenings
Hotel Assistant
ZFA Group
Kirkcaldy
07.2020 - 04.2021
- Working front desk- customer service Cleaning and laundry duties Room allocations
Bar Staff
Republic bar club
Kirkcaldy
01.2020 - 04.2021
- Cleaning duties Serving customers Public relations Training new staff
Temporary Nursery Assistant
Flying Colours Nursery Barnton
Edinburgh
02.2019 - 06.2019
- 2-3 room, helped with day to day running of room
Bank Staff Nursery Nurse
Balerno village nursery
Edinburgh
01.2018 - 04.2018
- Assisted permanent staff with day to day running of nursery, helped open and close nursery, completed learning journals and planned activities with the children
Bartender
CLUB TROPICANA
Edinburgh
08.2017 - 04.2018
- Worked as a shot seller, behind the bar, glass collector and also handled guest list bookings and complaints
Education
SVQ Level 5 - Education assistant
CTC Training
10.2019 - 01.2026
HNC - children and young people
Carousel training centre
Skills
- Hostess
- Bartending
- Training
- Schedule Management
- Event Planning
- Management
- Organizational Skills
- Typing
- Microsoft Office
- Patience and tolerance
- Handling difficult customers
- Silver service techniques
- Workplace cleanliness
- Multitasking efficiency
- Knowledge of special diets
- Efficient coordination
- Staff training
Certification
- Scqf level 7
- May 2017 to Present
- Children and young people
Volunteer Experience
The machan trust, Volunteer, South Lanarkshire, 2016-05, 2018-01, Assisted head worker with a number of groups for children from surrounding areas, assisted setting up a dance group and a netball group, assisted on days out and planning activities
Additional information
In my spare time I enjoy organising fundraising events for a charity close to my family, diabetes uk. Over the years I have won several awards for my events that I have planned and conducted on my own. After having my first child, I decided to try another profession. Since the birth of my second child, I have made the decision to rejoin education, with an interest in advancing to working with children with Additional Education needs
Timeline
Food and beverage assistant
Hilton Carlton Edinburgh
09.2023 - 08.2024
Restaurant Manager
Kaspa's Desserts
12.2022 - 09.2023
Duty Manager
Contini
10.2022 - 12.2022
Trainee Manager
FullerThomson
07.2022 - 10.2022
Duty Manager
Toby Carvery
02.2022 - 07.2022
Floor Supervisor
Cask smugglers
04.2021 - 02.2022
Hotel Assistant
ZFA Group
07.2020 - 04.2021
Bar Staff
Republic bar club
01.2020 - 04.2021
SVQ Level 5 - Education assistant
CTC Training
10.2019 - 01.2026
Temporary Nursery Assistant
Flying Colours Nursery Barnton
02.2019 - 06.2019
Bank Staff Nursery Nurse
Balerno village nursery
01.2018 - 04.2018
Bartender
CLUB TROPICANA
08.2017 - 04.2018
HNC - children and young people
Carousel training centre