YASHVIR LALL FUTTA
36 Bell Court kingston Road Surbiton Tolworth
Summary
Experienced food service management professional with a passion for exceeding customer expectations. Proven track record of streamlining operations, increasing profitability, and ensuring quality control. Committed to developing team members and establishing strong relationships with vendors to support the business. Skilled in training staff and keeping high standards Experienced in managing high energy dining environments, coordinating team efforts to ensure seamless service and memorable guest experiences. Excels at multitasking, problem solving, and enhancing customer satisfaction through attentive and personable service. Strong communication and leadership abilities foster positive and productive workplace.
Overview
17
17
years of professional experience
Work History
Assistant Food and Beverage Manager
New Forest Collection
Brockenhurst, Hampshire
07.2024 - Current
- Developed and implemented training programs for new employees.
- Managed employee work schedule, keeping daily shifts properly staffed.
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
- Talked with dissatisfied customers to assist working employees and improve customer experience.
- Provided assistance to employees during busy hours to deliver quality service to customers.
- Investigated and resolved complaints regarding food quality and service.
Head Waiter
Rhubarb Hospitality Collection
london
05.2025 - 01.2026
- Trained and mentored employees to maximize team performance and achieve target results.
- Managed customer complaints through clear communication and effective problem-solving techniques.
- Handled customer concerns, escalating major issues to supervisor as necessary.
- Prepared various written communications, documents, and reports for internal and external distribution.
- Led Saturday brunch operations, consistently meeting or exceeding performance targets.
- Collaborated with team members to drive collective achievement of goals.
Restaurant Manager
The Bay
Mauritius, Mauritius
05.2023 - 12.2023
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Analyzed customer feedback and implemented strategies to improve service.
- Monitored restaurant equipment to schedule maintenance and repairs.
- Developed marketing plans to increase revenue and customer loyalty.
- Monitored cash handling procedures to accurately charge customers.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Maintained food and equipment inventories to support business demand.
Head Waiter
Azamara Cruises
Miami, Florida
09.2016 - 10.2022
- Complied with restaurant policies and state laws to meet health and safety standards.
- Cleaned tables and booths at end of dining service to prepare for next meal seating.
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices.
- Greeted and informed guests of menu selections to foster welcoming environment.
- Liaised with cooks to deliver orders according to customer specifications.
- Prepared coffee, tea, and other drinks to guest specifications.
- Listened to customer concerns and complaints and quickly rectified issues.
- Memorized frequent customer preferences to build relationships and loyalty.
- Informed customers of daily specials.
Waiter
Norwegian Cruise Line
Miami, Florida
03.2013 - 08.2016
- Supported other servers, running food and refilling beverages to meet team goals.
- Verified guest satisfaction with meals and responded promptly to issues.
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery.
- Used POS system to document orders, special requests and dietary restrictions.
- Enforced compliance with health and safety regulations in the restaurant.
- Monitored and maintained food and beverage inventory levels.
Food and Beverage Assistant
Sands Resort & Spa
Mauritius, Mauritius
03.2012 - 12.2012
- Monitored and restocked supplies or food items to maintain inventory.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Notified kitchen personnel of shortages or special orders.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted in the organization and set up of special events and banquets.
- Restocked food and beverage items throughout the shift.
Demi Chef de Rang
Tamassa Resort
Mauritius, Mauritius
02.2009 - 03.2012
- Monitored and controlled food and labor costs to support profitability.
- Developed new recipes, menus, and food concepts to promote sales.
- Assisted in presenting and creating decorative food displays.
Education
Diploma of Higher Education - Hotel Management
Confederation of Tourism & Hospitality
Mauritius02.2012
Certificate in Commercial Cookery -
Curepipe College
Mauritius02.2009
GCE in O Level -
Curpipe College
Mauritius01.2007
Skills
- Food safety compliance
- Table management
- Operational efficiency
- Service efficiency
- Complaint resolution
- Teamwork
- Multitasking efficiency
- Patience under pressure
- Allergy awareness
- Food presentation
- Sanitation standards
- Food and beverage operations
Languages
Creole
English
French
Awards
- Food and Beverage Team of the Year, New Forest Collection, 2024
- Staff of the Month, Norwegian Cruise Line 2013
- Comment Card Top Earner, Norwegian Cruise Line 2015
- Employee of The Month, Azamara, June, 2019
References
References available upon request
Timeline
Head Waiter
Rhubarb Hospitality Collection
05.2025 - 01.2026
Assistant Food and Beverage Manager
New Forest Collection
07.2024 - Current
Restaurant Manager
The Bay
05.2023 - 12.2023
Head Waiter
Azamara Cruises
09.2016 - 10.2022
Waiter
Norwegian Cruise Line
03.2013 - 08.2016
Food and Beverage Assistant
Sands Resort & Spa
03.2012 - 12.2012
Demi Chef de Rang
Tamassa Resort
02.2009 - 03.2012
Diploma of Higher Education - Hotel Management
Confederation of Tourism & Hospitality
Certificate in Commercial Cookery -
Curepipe College
GCE in O Level -
Curpipe College