Clara Reynolds

As front of house team member I was responsible for greeting guests warmly upon arrival, showing customers to tables, guiding them on menu choices & recommendations. I regularly checked guest satisfaction addressing any issues and adapted swiftly to any changing situations, delivering a consistent professional service whilst handling multiple tasks simultaneously.

Whilst at Milsoms I also worked on large events within The Hangar i.e. weddings, parties & corporate events.

Whilst in this role I communicated effectively with customers at point of sale, operating epos systems with accuracy processing cash and card transactions, I provided an attentive service handling complaints professionally. I completed restocking & processing of large deliveries swiftly ensuring immediate product availabIlity. This store was a faced paced convenience grocery environment, I worked energetically to maintain efficient operations during peak trading hours.

Greet customers warmly upon arrival, creating a welcoming atmosphere. During peak times I balance the needs of multiple tables whilst maintaining top-quality customer service. I communicate effectively with kitchen staff to ensure correct and timely delivery of meals. I check guest satisfaction regularly addressing any issues. I clean and set tables quickly after customers to maximise restaurant capacity. I also assist kitchen staff with food preparation & plating food during busy periods. I clean, sanitise and organise food stocks maintaining hygiene standards. I operate pos systems effectively, accurately & professionally processing numerous customers during service. All clean-down at the end of the day ready for next days service.

Happiness Store was a homeware and interiors retailer, I greeted and assisted customers, the store was very focused on providing excellent rapport & service to all its customers. Here I honed my adapability in responding to & interpreting customers needs. Comprehensive product knowledge was also required. I was also responsible for completing point of sale transactions using EPOS system, checking and pricing deliveries & maintaining high standards of merchandising throughout busy periods.

My role at The Woodyard was solely as a Bar Staff team member. I prepared and mixed drinks including cocktails & barista hot drinks. Kept the bar restocked efficiently during busy periods, whilst keeping the bar area clean, organised & sanitised, rotating stock & reducing waste from expired products, completed end-of-day duties leaving the bar ready for the next day’s trade.

Whilst at The Crown I was responsible for greeting and serving customers in the bar area with both drinks and food. In this role I served high volumes of guests in a fast-paced environment whilst maintaining excellent customer service. I cleaned and sanitised adhering to health and safety regulations. As well as cleaning & setting tables, refilling condiments, restocking the bar etc., during service I also completed end-of-day cleaning duties leaving the bar ready for next day’s trade.