Claire Robathan
Birmingham
Summary
Dedicated professional experienced in supporting vulnerable groups and promoting inclusivity through empathetic communication and cultural awareness. Fostered multicultural sensitivity and assertive diplomacy to build meaningful connections across diverse communities while ensuring health and safety compliance. Advanced initiatives prioritising inclusivity and well-being, demonstrating resilience under pressure and a solid understanding of training and mentoring.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
Library assistant
Aston University
Birmingham, West Midlands
09.2014 - 08.2023
- Ensured a clean and quiet environment, enhancing user experience.
- Coordinated inter-library loans smoothly, expanding resource availability for patrons.
- Catalogued new books in the system to facilitate easy access.
- Performed regular inventory checks; ensured accurate tracking of materials.
- Liaised with librarians to improve library services regularly.
- Restocked shelves timely, ensuring availability of all titles at all times.
- Answered queries from users efficiently, providing useful information.
- Helped users navigate the online catalogue effectively, aiding their search efforts.
- Sorted and arranged books by category in shelves.
- Assisted customers in locating specific books to address needs.
- Checked in and out books and scanned library cards.
- Reported disruptions and disturbances to promote peace and order in library.
- Placed books on proper shelves following classification system when returning to circulation.
- Greeted patrons warmly and assisted by locating books and signposting services.
Housing officer
Sandwell Council
Sandwell, West Midlands
01.1990 - 08.2014
- Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
- Drafted reports on housing conditions which led to significant improvements in property maintenance procedures.
- Improved housing standards with regular property inspections and maintenance coordination.
- Contributed to policy reviews that resulted in more inclusive criteria for social housing allocation.
- Assessed suitability of applicants for social housing reducing instances of tenancy failures.
- Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.
- Advised and assisted tenants with housing matters and queries.
- Advised tenants on their rights and responsibilities fostering mutual respect between landlords and occupants.
- Identified solutions to tackle problems with estate management.
Swimming teacher
Sandwell Leisure Trust
Sandwell, West Midlands
04.2002 - 04.2006
- Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
- Liaised closely with lifeguards to maintain highest standards of safety during sessions.
- Administered first aid when required, prioritising student welfare at all times.
- Adapted lesson plans based on individual capabilities to ensure progression.
- Incorporated fun games into lessons to enhance engagement whilst still focusing on skill building.
- Demonstrated correct swimming techniques for effective learning.
- Maintained a clean, hygienic pool area for the health of swimmers.
- Managed group classes effectively, ensuring each student received adequate attention and guidance.
- Enhanced students' swimming skills by implementing diverse teaching techniques.
YTS
Dudley MBC
Dudley, West Midlands
07.1988 - 01.1990
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
GCSEs - Maths, English lit & Lang, Biology, French, Geography, Office Practice
Summerhill Secondary School
Kingswinford, Dudley 09.1986 - 07.1988
Ameatuer Swimming Teacher - Swimming
Swimming Teacher AST
Dudley 01.2001 - 01.2002
Skills
- Vulnerable groups support
- Multicultural sensitivity
- Communication proficiency
- Assertive diplomacy
- Empathetic communication
- Health and Safety Compliance
- Resilience under pressure
- Inclusivity promotion
- Cultural awareness
- Interpersonal communication
Accomplishments
I served as a Special Constable with West Midlands Police from 1992 to 2004. During this time i served alongside regular Police Officers in Dudley North. This involved working on the shifts, and doing foot patrols in the area. I carried regular shifts in the local area liasing with local communities, local councillors, youth teams and neighbourhood watch. During y service i received a bravery commendation, for making an arrest on a vulnerable male causing a nuisance and damaging cars by a school. I also received my Long Service Award for 12 years service in 2003.
I
Timeline
Library assistant
Aston University
09.2014 - 08.2023
Swimming teacher
Sandwell Leisure Trust
04.2002 - 04.2006
Ameatuer Swimming Teacher - Swimming
Swimming Teacher AST
01.2001 - 01.2002
Housing officer
Sandwell Council
01.1990 - 08.2014
YTS
Dudley MBC
07.1988 - 01.1990
GCSEs - Maths, English lit & Lang, Biology, French, Geography, Office Practice
Summerhill Secondary School
09.1986 - 07.1988