Lana Basnett
Bolton
Summary
Results-driven professional with expertise in problem-solving and communication, adept at navigating diverse environments. Demonstrated organizational and interpersonal skills, consistently delivering impactful support in various roles. Skilled in guiding families and young people towards improved outcomes through strategic service referrals
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Housing Options Officer
Bolton Council
Bolton, Greater Manchester
04.2019 - Current
- Assisted large case loads of families and singles in navigating housing options and accessing suitable accommodation.
- Facilitated communication between clients and housing providers to ensure timely resolutions.
- Conducted assessments of housing needs and developed tailored support plans for clients.
- Coordinated with local agencies to provide comprehensive support services to vulnerable populations.
- Maintained accurate records of client interactions and housing applications for compliance purposes.
- Developed and delivered training sessions for staff on housing policies and best practices.
- Analysed housing trends to inform strategic decision-making and improve service delivery.
Project Officer Employment and Skills
Bolton Council
Bolton, Greater Manchester
11.2017 - 04.2019
- Developed comprehensive employment programmes to enhance skills and support job seekers.
- Coordinated partnerships with local businesses to create opportunities for training and employment.
- Facilitated workshops and training sessions to improve job readiness and employability skills.
- Managed project timelines and resources to ensure effective delivery of employment initiatives.
- Prepared detailed reports on project performance and participant outcomes for stakeholder review.
- Mentored junior staff members to promote professional development and enhance team capabilities.
Senior youth worker
Bolton Council
Bolton, Greater Manchester
06.2016 - 11.2018
- Led development and implementation of youth engagement programmes to foster positive relationships.
- Mentored junior staff and volunteers to enhance their skills and improve service delivery.
- Facilitated workshops and group activities to promote social skills and personal development among young people.
- Collaborated with local organisations to provide resources and support for vulnerable youth in the community.
- Organised community events to raise awareness and encourage participation in youth services.
- Conducted assessments to identify individual needs and create tailored support plans for young clients.
- Monitored and evaluated programme effectiveness to ensure continuous improvement and relevance to youth needs.
- Provided crisis intervention and support to young individuals facing challenging circumstances and emotional distress.
- Collaborated closely with law enforcement agencies when necessary, ensuring the safety and well-being of all members under our care.
- Fostered a positive environment within the youth centre to encourage participation from all age groups.
- Implemented conflict resolution techniques amongst peer groups, resulting in a harmonious environment within the centre.
- Improved community engagement by organising youth events and activities.
- Promoted diversity and inclusion through various initiatives, creating a welcoming atmosphere for all youths irrespective of background or ethnicity.
- Provided guidance on career options available after school leaving age; helping them make informed decisions about their future paths.
- Encouraged healthy living habits among youngsters through sports events and nutritional workshops.
- Developed innovative programmes to keep youths engaged during holidays, reducing instances of vandalism in local communities.
- Managed administrative tasks efficiently whilst maintaining focus on direct interaction with young people.
- Facilitated group discussions on sensitive topics like drug abuse and mental health, fostering openness and trust amongst participants.
- Enhanced children's self-confidence through skill development programmes.
Youth worker
YMCA
Bolton, Greater Manchester
06.2014 - 06.2016
- Developed and implemented engaging programmes that promoted social inclusion and personal development for youth.
- Facilitated workshops and activities that encouraged teamwork, leadership skills and self-esteem among participants.
- Monitored and assessed individual progress, providing tailored support and guidance to address specific needs.
- Collaborated with local schools and community organisations to enhance resources and opportunities for young people.
- Organised and supervised recreational activities that promoted physical health and well-being for youth.
- Evaluated programme effectiveness and provided feedback for continuous improvement of youth services.
- Developed strong rapport with youths by engaging in regular, open conversations.
- Promoted healthy lifestyles with the conduct of fitness sessions and nutrition education workshops.
- Assisted young individuals in building life skills through various interactive activities and discussions.
- Implemented creative workshops to foster creativity and teamwork among youths.
- Evaluated effectiveness of youth programs adjusting strategies as required for maximum impact.
- Conducted risk assessments prior to outdoor activities ensuring safety of all participants.
- Collaborated closely with teachers in schools for alignment of youth programmes with academic curriculum.
- Maintained safe, positive environment to encourage youth participation and growth.
- Organised recreational activities, enhancing social skills of young individuals.
Education
Bachelor of Arts - Community Studies
University of Bolton
Bolton 09.2011 - 07.2014
Diploma of Higher Education - Access to Community studies and Psychology
University of Bolton
Bolton 09.2010 - 07.2011
Skills
- Homeless prevention strategies
- Resilient under pressure
- Multicultural sensitivity
- Housing legislation knowledge
- Vulnerable groups support
- Interpersonal savvy
- Crisis Intervention
- Conflict de-escalation
- Child protection awareness
- Substance abuse awareness
- Case Management
- Community Outreach
- Ethical decision making
- Proactive
- Effective leadership
- Employment assistance
- Coaching and mentoring
- Signposting and referrals
- Administrative expertise
- Domestic abuse support
- Safeguarding procedures
Timeline
Housing Options Officer
Bolton Council
04.2019 - Current
Project Officer Employment and Skills
Bolton Council
11.2017 - 04.2019
Senior youth worker
Bolton Council
06.2016 - 11.2018
Youth worker
YMCA
06.2014 - 06.2016
Bachelor of Arts - Community Studies
University of Bolton
09.2011 - 07.2014
Diploma of Higher Education - Access to Community studies and Psychology
University of Bolton
09.2010 - 07.2011