Claire Markin
Ikeston,Derbyshire
Summary
Dedicated professional with a strong background in customer service, known for being flexible and maintaining a calm demeanour under pressure. Demonstrates exceptional attention to detail and excels in conflict resolution, ensuring positive customer interactions. Committed to maintaining a clean and tidy environment while greeting customers with a friendly and welcoming attitude.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Fahrenheit Plumbing and Heating
Beeston, Nottinghamshire
07.2015 - Current
- Upheld confidentiality with sensitive information handling procedures.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate and up-to-date records for smooth handovers.
- Prioritised tasks to maintain reliable service throughout peak times.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Wrote professional letters, memos and emails for internal and external business communication.
Education
NVQ Level 3 - Health and Social care
New college Nottingham
Nottingham 09.2013 - 06.2015
NVQ Level 3 - Holistic Therapy
New College Nottingham
Nottingham 09.2010 - 06.2012
Skills
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Conflict Resolution
- Clean and tidy nature
- Greeting customers
Affiliations
- Gardening
- Painting
- Running
Voluntary Work
YMCA Charity Shop
November 2023- September 2024
Breast Caner UK Charity Shop
Currently still volunteering at this organisation
Timeline
Receptionist
Fahrenheit Plumbing and Heating
07.2015 - Current
NVQ Level 3 - Health and Social care
New college Nottingham
09.2013 - 06.2015
NVQ Level 3 - Holistic Therapy
New College Nottingham
09.2010 - 06.2012
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