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Open to workWork Type
Full timeLocation Preference
On-siteRemoteHybridLocation: Wolverhampton
Open to relocation: No
Open To Work
Lydia Harrison
Wolverhampton
Work Preference
Summary
Team Leader with expertise in coordinating clinical and administrative teams to meet strategic goals. Drives performance through strong communication and practical problem-solving. Builds positive relationships to ensure consistent service delivery and alignment of priorities. Committed to developing team skills and enhancing productivity while fostering a collaborative and efficient work environment. Organises rotas, appointments and daily workloads to keep patient services running smoothly. Manages confidential information, electronic records and service queries with accuracy and professionalism. Supports colleagues with clear guidance and decisive action to maintain standards across busy reception and administration settings. Leads clinical and administrative teams to deliver accurate, timely service and align daily priorities with wider goals. .
Overview
10
10
years of professional experience
Work History
Receptionist
Ettingshall Medical Centre
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Greeted patients on arrival, verified personal information, and updated electronic health records to ensure accuracy and compliance.
- Scheduled, confirmed and rescheduled appointments using booking system.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Assisted patients in accessing appropriate services or healthcare professionals, enhancing their overall experience and satisfaction.
- Resolved new patient enquiries by providing clear guidance on registration processes and appointment bookings, facilitating smoother transitions into care.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
- Managed daily post and deliveries, distributing correspondence to appropriate departments promptly.
Clinical coder
The Royal Wolverhampton NHS Trust
- Ensured accuracy of clinical coding to support revenue generation and funding.
- Maintained up-to-date knowledge of coding updates and revisions, applying them accurately to medical records.
- Implemented clinical code system to correctly record patient specific illnesses and treatments.
- Updated patient records with new diagnosis codes, enhancing historical accuracy and completeness.
- Organised and prioritised tasks to manage workload effectively and meet targets and deadlines.
- Maintained accurate and confidential records to support client management. to facilitate client management in line with data regulations.
- Established and nurtured strong working relationships with colleagues. strong working relationships with colleagues to improve overall team performance and efficient working.
- Navigated electronic health records management system to input and retrieve data.
Team Leader
The Royal Wolverhampton NHS Trust
11.2019 - Current
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored staff performance, identified areas for improvement, and developed actionable improvement plans.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Organised rotas for clinical and admin staff, ensuring appropriate staffing levels and cover. Managed clinical rotas on EMIS, accurately allocating appointments. Communicated with other managers within RWT and attended meetings to discuss changes within PCN. Organised surgery emails and addressed day-to-day queries from patients and other departments. Supported staff in problem-solving and provided guidance.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Maintained excellent employee relationships by cultivating a supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes, and complaints, ensuring effective issue resolution and enhancing customer satisfaction.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
Education
C - English
Our Lady and St Chads
Distinction - Science
Our Lady and St Chads
C - Math's
Our Lady and St Chads
B - health and social care
Our Lady and St Chads
A-level - Law
Our Lady and St Chads
A-Level - Business Studies
Our Lady and St Chads
A- Level - Public Services
Our Lady and St Chads
NVQ Level 3 - Medical Terminology
The Royal Wolverhampton Trust
Skills
- Appointment scheduling
- Patient coordination
- Time management
- Good communication
- Team leadership
- Good communication
- Decisive
- Confident
- Flexible
- Professional attitude
- Flexible
- Multitasking and prioritisation
- IT skills
- Issue resolution
REFERENCES
Gill astbury,
Manager for three years
Contact details
gill.astbury@nhs.net
Hobbies and interests
- Reading
- Walking
- Travelling
- Swimming
- Going on adventures
- Socialising
Timeline
Team Leader
The Royal Wolverhampton NHS Trust
11.2019 - Current
Receptionist
Ettingshall Medical Centre
Clinical coder
The Royal Wolverhampton NHS Trust
C - English
Our Lady and St Chads
Distinction - Science
Our Lady and St Chads
C - Math's
Our Lady and St Chads
B - health and social care
Our Lady and St Chads
A-level - Law
Our Lady and St Chads
A-Level - Business Studies
Our Lady and St Chads
A- Level - Public Services
Our Lady and St Chads
NVQ Level 3 - Medical Terminology
The Royal Wolverhampton Trust