Maddison Batty
Eckington, Sheffield ,England
Summary
I am a very reliable, responsible and hard working individual who works well in a team and on my own. I am able to work well under pressure and there is nothing more important than an amazing work place. I love to help people, resolve their problems and ensure they are at their happiest. I am very outgoing and friendly.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Receptionist
Eckington Active
Eckington, England
2025.09 - Current
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained a organised reception area for a professional business environment.
- Was the face of the Leisure Centre and got to know all of my customers and created an amazing bond with customers
- Dealt with money on a daily basis including cashing up
- Dealt with unexpected emergencies
- Ensured all customers were dealt with in the correct manner, any complaints or enquiries they may of had got dealt with in the correct manner and was taken seriously
- Going above and beyond to ensure all customers are satisfied
- Sociably communicating with customers on a daily basis
- Helped the cafe staff when needed
- Worked under pressure and in busy periods
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
- Handled appointment scheduling to ensure smooth daily operations.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Chip shop assistant
Thurcroft fish bar
Thurcroft, England
2025.03 - 2026.06
- Maintained high cleanliness standards with regular cleaning of all surfaces and utensils.
- Worked closely with team members to create a pleasant work environment.
- Adhered strictly to food safety regulations, maintaining highest standards of hygiene at all times.
- Learnt various frying techniques, resulting in better food quality.
- Improved customer service by promptly and accurately taking orders.
- Offered suggestions on meal combinations which often led to increased sales.
- Ensured quick service by efficiently wrapping prepared meals for takeaway customers.
- Managed queue during peak hours for smooth operation of the shop.
- Handled cash transactions, ensuring correct change was provided every time.
- Dealt with customer inquiries and complaints, leading to improved customer relationships.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Delivered effective food service in a busy takeaway environment, preparing and serving [Number]+ meals per [Timeframe].
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
Swimming assistant
Super Swimmers Dinnington
Dinnington, England
2022.11 - 2023.08
- Assisted with equipment setup for swim events, ensuring smooth operations on the day.
- Gave feedback to parents regarding child's progress after each session.
- Promoted water confidence with hands-on assistance in beginner's classes.
- Taught basic swimming strokes to beginners, fostering their love for the sport.
- Assisted in swim lessons for improved swimming skills and techniques.
- Maintained cleanliness of pool area, resulting in a pleasant swim experience for all users.
- Demonstrated correct swimming techniques which led to enhanced participant performance.
- Collaborated closely with swim instructors to plan effective lesson schedules.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
Education
GCSEs - English
Rotherham College
Rotherham 04.2025
GCSEs - Maths
Rotherham College
Rotherham 04.2025
Skills
- Reception area maintenance
- Telephone operation
- Patience and composure
- Customer Service
- Calm under pressure
- Strategic planning
- Microsoft Office
- Multitasking ability
- Active listener
- Health and safety procedures
- Customer and client relations
- Appointment management
- Call handling
- Security understanding
- Flexible
Certification
- Mental health awareness
- General data protection regulation
- Safeguarding against radicalisation
- Health and safety in a workplace
- Information and cyber security
- Safeguarding awareness
- Complaint Handling
- Customer service
- Equality and diversity
- Fire safety awareness
- Level 1 Health and social care
Timeline
Receptionist
Eckington Active
2025.09 - Current
Chip shop assistant
Thurcroft fish bar
2025.03 - 2026.06
Swimming assistant
Super Swimmers Dinnington
2022.11 - 2023.08
GCSEs - English
Rotherham College
GCSEs - Maths
Rotherham College