James Hill
Carmarthen ,Carmarthenshire
Summary
Dedicated professional with expertise in retail operations and a proven track record of customer service excellence. Skilled in complaint resolution strategies and customer retention techniques, consistently demonstrating self-motivation and drive. Adept at managing high-volume calls and implementing customer engagement initiatives, ensuring punctuality and reliability in all tasks.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work history
Customer sales advisor
Virgin Atlantic Airways
Swansea, City and County of Swansea
2017.03 - Current
- Achieved high sales targets with outstanding product knowledge.
- Successfully upsold additional products, enhancing overall customer experience.
- Advised customers on suitable products to meet their needs.
- Developed strong relationships with customers by understanding their specific requirements.
- Utilised extensive product information to provide accurate advice to consumers.
- Demonstrated products effectively leading to increased interest from potential buyers.
- Improved customer satisfaction by providing professional, friendly service.
- Assisted in store merchandising for improved product visibility and increased sales.
- Coordinated with colleagues for smooth store operations during peak periods.
- Participated in training sessions boosting personal sales techniques and strategies.
Night supervisor
Wilkinson
Carmarthen, Carmarthenshire
2011.11 - 2017.03
- Collaborated with security personnel, ensuring safe premises.
- Trained new employees to improve their job performance efficiently.
- Monitored employee performances; provided feedback regularly.
- Liaised with morning supervisors for effective handover of duties.
- Prepared reports on nightly activities for management review.
- Improved communication strategies among staff members for better coordination. with staff members to improve coordination.
- Managed stock control to prevent shortages and excesses.
- Ensured clean environment for enhanced customer satisfaction.
Bar supervisor
The lord Nelson inn
Kidwelly , Carmarthenshire
2009.06 - 2011.09
- Increased sales with effective promotional strategies.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
Sales assistant
The Pier
Chester, Cheshire
2005.12 - 2008.04
- Built strong rapport with customers, fostering loyalty and encouraging repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Analysed trends in consumer behaviour, utilising insights to improve customer interactions.
- Acquired knowledge of new products swiftly, delivering comprehensive guidance to customers.
Care assistant
Gwalia housing
Ammanford, Carmarthenshire
2003.10 - 2005.03
- Promoted patient self-sufficiency by guiding daily activities and assisting with tasks.
- Facilitated communication between patients and medical staff, enhancing understanding and trust.
- Addressed concerns of patients' families, ensuring satisfaction and support during care.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Care assistant
Dan y Graig care home
Mynyddygarreg, Kidwelly, carmarthenshire
2000.07 - 2003.08
- Monitored vital signs of patients for early detection of health complications.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Provided emotional support to patients, improving their mental wellbeing.
- Encouraged independence among patients whilst assisting them with tasks.
- Organised recreational activities for improved social interaction amongst residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Personal care assistant
Camp America
Hunter, New York
1997.06 - 2000.06
- Assisted patients with daily living activities to improve their lifestyle quality.
- Enhanced patient comfort by providing personal care services including bathing, grooming and feeding.
- Maintained personal hygiene to uphold patient dignity and comfort.
- Administered prescribed medication to support effective health management.
- Promoted light exercise routines to improve overall health and well-being.
- Prepared meals according to dietary requirements, maintained good nutrition.
- Maintained a clean and safe environment to promote well-being.
- Changed bedding regularly to ensure cleanliness and comfort for patients. regularly for hygiene maintenance.
Car Valeter
Gravells garage
Kidwelly, Carmarthenshire
1995.01 - 1997.05
- Maintained cleanliness of vehicles by thorough interior and exterior cleaning.
- Enhanced visual appeal of vehicles through top-quality polishing.
- Achieved customer satisfaction with meticulous attention to detail.
- Ensured safety standards whilst handling hazardous cleaning chemicals.
- Adapted quickly to new tools and technology for improved efficiency.
- Prioritised tasks efficiently during busy periods.
Education
GCSEs - English, Maths, Science
Glay yr Mor school
Burry Port, Carmarthenshire 1991.09 - 1997.05
Skills
- Sales techniques
- Customer service excellence
- Complaint resolution
- Retention strategies
- Call management
- Engagement initiatives
- Retail operations expertise
- Self-motivation and drive
- Punctuality and reliability
Affiliations
- Carp Fishing
- Wild camping
- Football
References
References available upon request.
Timeline
Customer sales advisor
Virgin Atlantic Airways
2017.03 - Current
Night supervisor
Wilkinson
2011.11 - 2017.03
Bar supervisor
The lord Nelson inn
2009.06 - 2011.09
Sales assistant
The Pier
2005.12 - 2008.04
Care assistant
Gwalia housing
2003.10 - 2005.03
Care assistant
Dan y Graig care home
2000.07 - 2003.08
Personal care assistant
Camp America
1997.06 - 2000.06
Car Valeter
Gravells garage
1995.01 - 1997.05
GCSEs - English, Maths, Science
Glay yr Mor school
1991.09 - 1997.05