Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Zisan Rahaman

London

Summary

Computer Science graduate and customer-focused professional with 5 years of experience in sales and customer service. Proven ability to enhance client satisfaction, exceed performance targets, and build lasting relationships through clear communication and personalised service. Multilingual in Italian, English, and Bengali, with a passion for technology and travel.

Overview

5
5
years of professional experience

Work history

Customer Sales Advisor

Three UK
London, Oxford Street 297 Flagship Store
07.2023 - Current
  • Delivered top-tier telecom sales and customer solutions at Three UK’s flagship store, specialising in SIM contracts, mobile devices, broadband, and tablets, while providing expert guidance on business contracts and financial applications.
  • Consistently exceeded sales target by 120-150%, earning recognition as Commercial Champion and MVP, and ranking as top performer in both flagship store and London area.
  • Achieved average 98% customer satisfaction score by resolving queries efficiently and handling objections with professionalism.
  • Explained product quality, value, and style to influence customer buying decisions.

Sales Colleague

Currys
London
11.2020 - 07.2023
  • Provided expert customer service and sales for a wide range of household electrical appliances, while managing business accounts, financial transactions, and offering tailored product solutions to meet client needs.
  • Surpassed sales and insurance goals by up to 150% monthly, crafting bespoke strategies that fuelled standout business growth.
  • Sold 100+ consumer electronics products weekly, including laptops, mobile phones, and home appliances.
  • Awarded Manager's Player of the Year for outstanding sales performance, teamwork, and customer service excellence.

Education

BSc (Hons) Computer Science -

University of East London
London
09.2023

Skills

  • Multilingual
  • Global customer relations
  • Employee Sales Training & Coaching
  • Business Solutions Specialist
  • Technology savvy and up-to-date with innovations
  • Customer service excellence
  • Persuasive Communication
  • Conflict resolution and complaint management
  • High-Impact Sales Performance
  • Strong interpersonal skills
  • Adaptability and quick learning
  • Flagship Store Excellence

Interests

  • Travel: Passionate about exploring new places; visited 20+ countries across 3 continents.
  • Customer Interaction: Enjoy engaging with diverse individuals and providing exceptional service.
  • Technology: Enthusiastic about staying updated on the latest technology trends.


Timeline

Customer Sales Advisor

Three UK
07.2023 - Current

Sales Colleague

Currys
11.2020 - 07.2023

BSc (Hons) Computer Science -

University of East London

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Zisan Rahaman