CLAIRE GOULDEN
Leeds,United Kingdom
Summary
I am a dedicated counselling student, eager to apply knowledge and gain practical experience. within this field. I have good communication skills, organisation skills along with experience from working in a multi disciplinary team whist working at the NHS, I feel my friendly nature and approachability has been demonstrated through my counselling training and my role as a maternity support worker. I am a mum to five children age range 13 to 29 and they have taught me many things along the way that has added to my learning journey.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work history
Office manager
Apple Fitted Leeds Ltd
Leeds, West Yorkshire
2020.01 - Current
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Improved office efficiency by streamlining administrative procedures.
- Organised staff holiday schedules without disrupting workflow continuity.
- Streamlined invoice processing procedures for smoother financial operations.
- Resolved employee conflicts with tactful mediation strategies.
- Managed supplier relationships to secure best pricing and service delivery.
- Implemented new filing systems, improving data retrieval efficiency.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Community Maternity Support Worker
Leeds Teaching Hospitals
Leeds, West Yorkshire
2018.12 - 2019.09
- Assisted healthcare professionals during medical procedures related to maternity care ensuring smooth operations at all times.
- Observed changes in patients' conditions or behaviours reporting them immediately to the supervising midwife or doctor.
- Responded promptly to patients' calls for help or requests for personal care in a respectful manner.
- Delivered health promotion advice to expectant mothers with a focus on nutrition and lifestyle choices.
- Collaborated closely with midwives, enhancing patient care through teamwork.
- Conducted home visits for postnatal check-ups, ensuring mother and baby's wellbeing.
- Offered assistance with baby care tasks such as bathing, feeding and changing nappies, easing the transition for first-time parents.
- Maintained accurate records of patients' vital statistics and medical history contributing to better patient outcomes.
- Proactively supported breastfeeding and bottle-feeding mothers, providing helpful guidance and advice to optimise those choices.
- Advised on potential feeding methods and baby-friendly standards.
- Assisted mothers with adapting to chosen infant-feeding method.
- Kept personal development and mandatory training up-to-date, requesting additional training as required for enhanced care provisions.
- Maintained patient confidentiality with adherence to protocols.
- Monitored and supported women and newborns following childbirth.
- Identified concerns related to patient well-being, and reported abnormalities to nursing staff.
Maternity support worker - Hospital Based
Leeds Teaching Hospitals
Leeds, West Yorkshire
2016.08 - 2018.12
- Observed changes in patients' conditions or behaviours reporting them immediately to the supervising midwife or doctor.
- Educated families about newborn care including safe sleep practices, immunisation schedules and infant nutrition.
- Assisted healthcare professionals during medical procedures related to maternity care ensuring smooth operations at all times.
- Offered assistance with baby care tasks such as bathing, feeding and changing nappies, easing the transition for first-time parents.
- Collaborated closely with midwives, enhancing patient care through teamwork.
- Responded promptly to patients' calls for help or requests for personal care in a respectful manner.
- Ensured clean and safe environment by adhering to infection control procedures.
- Maintained accurate records of patients' vital statistics and medical history contributing to better patient outcomes.
- Took vitals of both mother and baby routinely, detecting any abnormalities early on.
- Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Guided new mothers in practical infant care related to nappy changing, top andtailing and cord care.
- Prepared equipment, set up instruments and assisted during procedures.
- Provided additional care to newborn babies where mothers were unable to, under close midwife supervision.
Company director
The Big Bathroom Shop Ltd
Leeds, West Yorkshire
2005.09 - 2015.09
- Streamlined operations for improved efficiency and productivity.
- Executed new policies for significant risk reduction within the organisation.
- Delivered training programmes enhancing employee skillsets.
- Championed customer service improvement initiatives resulting in increased client satisfaction rates.
- Implemented technology upgrades, modernising internal workflows and systems.
- Staff recruitment and management
Education
ABC Level 4 Diploma in Person Centred Counselling - Talking Therapy
Leeds City College
Leeds 2025.09 -
ABC Level 3 Award in Counselling - Talking Therapy
Leeds City College
Leeds 2024.09 - 2025.07
NVQ Level 2 - Health and Social
learndirect
Leeds 2016.08 - 2017.09
ABC Level 2 Award in Counselling Concepts - Talking Therapy
Leeds City College
Leeds 2015.01 - 2015.07
Introduction to Counselling - Talking Therapy
Leeds City College
Leeds 2014.09 - 2014.12
Certificate of Higher Education - Health Studies
University of Bradford
Bradford 2003.09 - 2006.01
Mature Access Course - Social Science & Health Science
Park Lane College
Leeds 2001.09 - 2003.07
GCSEs - Human Health & Physiology
Park Lane College
Leeds 2001.09 - 2002.07
GCSEs - Maths
Park Lane College
Leeds 2001.09 - 2002.07
GCSEs - English Literature
Roundhay High School
Leeds 1989.09 - 1991.07
GCSEs - English
Roundhay High School
Leeds 1989.09 - 1991.07
Skills
- Record keeping accuracy
- Confidentiality maintenance
- Invoicing and billing
- Task delegation
- Telephone etiquette
- General administration
- Task prioritising
- Microsoft Office
- Crisis handling
- Record-keeping
Timeline
ABC Level 4 Diploma in Person Centred Counselling - Talking Therapy
Leeds City College
2025.09 -
ABC Level 3 Award in Counselling - Talking Therapy
Leeds City College
2024.09 - 2025.07
Office manager
Apple Fitted Leeds Ltd
2020.01 - Current
Community Maternity Support Worker
Leeds Teaching Hospitals
2018.12 - 2019.09
Maternity support worker - Hospital Based
Leeds Teaching Hospitals
2016.08 - 2018.12
NVQ Level 2 - Health and Social
learndirect
2016.08 - 2017.09
ABC Level 2 Award in Counselling Concepts - Talking Therapy
Leeds City College
2015.01 - 2015.07
Introduction to Counselling - Talking Therapy
Leeds City College
2014.09 - 2014.12
Company director
The Big Bathroom Shop Ltd
2005.09 - 2015.09
Certificate of Higher Education - Health Studies
University of Bradford
2003.09 - 2006.01
Mature Access Course - Social Science & Health Science
Park Lane College
2001.09 - 2003.07
GCSEs - Human Health & Physiology
Park Lane College
2001.09 - 2002.07
GCSEs - Maths
Park Lane College
2001.09 - 2002.07
GCSEs - English Literature
Roundhay High School
1989.09 - 1991.07
GCSEs - English
Roundhay High School
1989.09 - 1991.07