Joanne Collier
Chorley,Lancashire
Summary
Seasoned professional with extensive experience in management and staff leadership, demonstrating a proactive approach to the workplace. Accomplished in project coordination and event planning. Adept at fostering positive client relations and enhancing customer engagement through effective communication and cultural awareness. Skilled in time management, task prioritisation, and stress management, ensuring operational efficiency and resilience under pressure. Committed to leveraging critical-thinking and emotional intelligence to drive organisational success while pursuing opportunities for professional growth. Motivated to enhance profits and continuously improve service delivery. Skilled at creating and overseeing the smooth running of restaurants and ensuring positive dining experiences and guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
8
8
years of professional experience
1990
1990
years of post-secondary education
Work History
Office Manager
McVicar Debt Collections
Preston, Lancashire
03.2024 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Created a collaborative work environment for positive team dynamics.
- Optimised workflow procedures with strategic planning and team coordination.
- Organised financial and operational data to help with yearly budgeting and planning.
- Ensured smooth day-to-day operations with diligent oversight of all departments.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Managed database to maintain updated records and accuracy.
- Maintained company records in compliance with legal requirements.
- Organised staff holiday schedules without disrupting workflow continuity.
- Coordinated team meetings for effective communication and project alignment.
- Processed invoices and financial data with strong eye for detail.
- Improved office efficiency by streamlining administrative procedures.
- Coordinated facility maintenance, providing a safe and comfortable work environment in adherence to Health and Safety protocols.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Updated office policies to reflect changing business needs and regulations.
- Updated office management on team's activities and progress at weekly meetings.
- Set office policies and procedures to keep team members coordinated.
- Prepared detailed reports for senior management's strategic planning.
- Produced and distributed monthly reports using Excel knowledge, delivered reports enabling improved business analysis.
- Created and submitted progress reports to upper management.
- Instructed employees in company policies and legal procedures, maximising compliance and consistency.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
Assembly Line Operative
Adecco (Paccar Parts Ltd)
Leyland, Lancashire
08.2022 - 02.2024
- Assembled engines using variety of equipment, making proactive adjustments to settings to produce work within tight tolerances.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Checked raw materials for conformance with specifications and quality issues.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
Duty Manager
Home
Chorley, Lancashire
08.2021 - 08.2022
- Managed daily operations for smooth restaurant functioning by overseeing staff and delegating tasks efficiently.
- Ordered food and drink, prepared alcoholic beverages, served food and drinks to tables, cleaned down all areas.
- Reconciled cash and credit card transactions to maintain accurate records, stored floats, and delivered secure banking procedures accurately for financial integrity.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Delivered excellent customer service through effective communication skills, addressing concerns and preserving positive experiences.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, and promoted a safe working environment by enforcing health and safety regulations strictly.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties ensuring stock and staffing.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Promoted positive dining experience with exceptional customer service skills.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Trained new staff members, leading to improved service standards
- Managed reservation platform using software and customer confirmation.
- Adhered to Food Safety Standards and Health and Safety Act
- Created and maintained relationships with suppliers.
- Liaised with contractors regarding equipment maintenance and restaurant repairs when necessary.
- Daily diary reports to ensure communication between staff and departments.
- Managed rotas efficiently by staff competencies and areas of expertise.
- Key Holder responsibilies
Duty Manager
Greene King PLC
Chorley, Lancashire
07.2017 - 08.2022
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Handled cash transactions accurately for financial integrity.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled complaints professionally, leading to improved customer retention rates.
- Responded to customer requests with speed and knowledge, delivering professional, personalised service.
- Managed front-of-house operations to maintain a high level of service.
- Wrote end of shift reports to facilitate service continuity.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Identified areas of improvement through regular performance assessments of staff members.
- Created staff rotas to maximise productivity.
Education
NVQ Level 4 - Hospitality Management
Lancashire Training
LancashireNVQ Level 4 - Team Management
Lancashire Training
Lancashire GCSEs x 8 -
AQA
PrestonSkills
- Office management
- Professionalism
- Positive attitude
- Staff management
- Time efficiency
- Customer engagement
- Documentation management
- Written and verbal communication
- Stress tolerance
- Self-motivation
- Client relations
- Task prioritising
- Excel
- General administration
- Customer relationship management
- Enquiry handling
- Time-management
- Relationship-building
- Computer literacy
- Record keeping accuracy
- Proactive initiative
- Task prioritisation
- Emotional intelligence
- Calendar management
- Resilience under pressure
- Proactive approach
- Staff leadership
- Stress management
- Cultural awareness
- Critical-thinking
- Project coordination
- Promotions
- Crisis handling
- Effective delegation
References
References available upon request.
Timeline
Office Manager
McVicar Debt Collections
03.2024 - Current
Assembly Line Operative
Adecco (Paccar Parts Ltd)
08.2022 - 02.2024
Duty Manager
Home
08.2021 - 08.2022
Duty Manager
Greene King PLC
07.2017 - 08.2022
NVQ Level 4 - Hospitality Management
Lancashire Training
NVQ Level 4 - Team Management
Lancashire Training
GCSEs x 8 -
AQA
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