Claire Coultas
Upper Clatford,UK
Summary
Experienced professional with a background in supply inventory maintenance and confidential correspondence, ensuring compliance with GDPR regulations. Adept at maintaining confidentiality and managing sensitive information. Career goal includes leveraging skills to enhance operational efficiency and support organisational objectives.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
7
7
years of professional experience
Work History
Senior Rider
Catherston Stud
Over Wallop, UK
- Daily jobs include yard duties such as mucking out feeding and riding horses
- I deal with owners of horses on the yard, the farrier and helping the vet
- As a senior rider I am expected to prepare horses for competition and oversee the younger members of staff and jobs carried out correctly and efficiently
Buckstones Livery/Riding school
Farnhill, North Yorks, UK
- Jobs include; Teaching members of the public to ride and taking out rides and being responsible to take money from clients and keep the diary up to date for when clients are due to come again
- Taking out rides, means taking charge of the riders, horses and any helpers and making sure their safety is always priority
Head Girl
Haworth Riding for the Disabled
Haworth, UK
- Started work as part time and worked up to be the Head Girl
- Jobs included
- General yard duties such as mucking out, exercising horses, and teaching disabled children and adults to ride
- Leading and organising a team of 20+ volunteers and staff in a day so everyone has specific jobs to complete
- Dealing with and sorting out payment for the vets and farriers and carrying out any aftercare the horses may need
- Keeping a check on any feed and hay levels and putting in orders for anymore if needed
- Keeping Rider, Horse and Volunteer records up to date
- Organising and running any fundraising events, afterschool clubs, Pony clubs and the RDA holidays (liaising with the local hostels, sorting out rooms and confirming numbers and payments)
- Dealing with any clients coming in for lessons or group activities (payments, complaints and creating any plans to help the individual and there disability)
- Recruiting and training new volunteers and training any apprentices on the yard in there NVQ level 2 horse care and knowledge
Rachel Walker at the Fleetsmoor Stud
Oakworth, UK
- Jobs included General Yard duties such as mucking out, feeding, turning out, small amount of teaching
- Producing top class Horses and Ponies for the show ring and overseeing the yard and horses when Rachel wasn’t around
- This was a private employer, I lived and worked on the yard and became part of the family
Brigg View Stables
Humanby, UK
- Jobs included, general yard duties such as mucking out, teaching, exercising and getting fit 8-20 horses a day and turning the out for competition, racing and hunting
- Often helping with farriers and vets and dealing with clients when the Jean wasn’t around
Customer Service Representative
Cengage EMEA
Andover
05.2018 - 03.2025
- My daily role involves monitoring a variety of mailboxes completing costumer orders, creating accounts, shipping enquiries, dealing with any issues that may arise, including customer complaints, renewing subscriptions and working alongside the warehouse team to have orders ship in time
- As part of this role, I manage and prioritize my own work levels as well as being flexible to assist or head other work projects
- Being a part of the team, they can rely upon me for support, assistance & source of information, recently playing a large part in implementing the new SAP system
- As part of this I use all aspects of Microsoft office on a daily basis, with a good understanding of Microsoft Word and Excel and using a variety of company systems to complete tasks
Education
Advanced Level Apprenticeship - Level 3 Diploma in Work-Based Horse Care Management (Horse Care and Riding)
Catherston Stud
Over Wallop, HampshireGCSE - 7 GCSE’s grade B-D, Mathematics C, English B
Headlands School and Community Science College
Bridlington, East YorkshireSkills
- Knowledge of gdpr
- Supply inventory maintenance
- Diplomatic approach
- Confidential correspondence
- Diplomatic interaction
- Pressure handling
- Efficient telephonic etiquette
- Order processing capability
- Positive disposition
- Data entry proficiency
Affiliations
- Working Cocker Spaniels in field sports, including shooting.
Timeline
Customer Service Representative
Cengage EMEA
05.2018 - 03.2025
Senior Rider
Catherston Stud
Buckstones Livery/Riding school
Head Girl
Haworth Riding for the Disabled
Rachel Walker at the Fleetsmoor Stud
Brigg View Stables
GCSE - 7 GCSE’s grade B-D, Mathematics C, English B
Headlands School and Community Science College
Advanced Level Apprenticeship - Level 3 Diploma in Work-Based Horse Care Management (Horse Care and Riding)
Catherston Stud
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