Pete Riches

• Strategically planned account activities to ensure timely delivery of services and products according to client needs,.
• Nurtured existing client relationships; boosted customer loyalty and satisfaction.
• Took initiatives in organising regular meetings with clients to discuss their requirements and concerns.
• Facilitated the development of creative proposals for potential clients; enhanced brand visibility.
• Coordinated cross-functional teams for successful project execution.
• Managed account budgets meticulously to control costs and maximise profitability.
• Enhanced customer satisfaction through prompt resolution of complex issues.
• Forged strong relationships with clients to increase trust and loyalty.
• Delivered high-quality presentations to clients, showcasing company offerings effectively.
• Streamlined communication channels with internal team members, improving overall efficiency.
• Fostered a collaborative environment within the team leading to increased productivity levels.
• Reviewed accounts regulary to assess performance and identify improvement areas.
• Handled customer concerns and complaints to resolve issues and build loyalty.

- Managing the fabrication process for individual project managers and the fabrication teams. I am responsible for managing individual admin/project coordinators that collectively make up around 35% of the company turnover annually.

- Problem solving, including tying up loose ends between departments

- Overseeing the work and wellbeing of the teams, including help with their career progression and promotion.

- Working with the end client. I clearly and precisely articulate the process and what is possible to achieve within their deadline and budget. I find solutions to any complications that might arise, whilst prioritising the interests of the company. I forge positive and long lasting relationships with the customers I deal with.

- Liaising with the design team to ensure that design and technical drawings are correct and within budget.

- Being on call during installations should any complications arise.

- Liaising with the Company Directors and the CEO as a conduit to make sure all other upper management and directors are briefed on all relevant matters.

- Constantly reviewing internal processes, ensuring the work we complete is cost and time efficient, meaning deadlines are met.

- In depth knowledge and good relationships with suppliers within the industry, throughout the country.

- First and last point of contact representing Camberley Signs. From quoting to invoicing at the end of a project

- Dealing with the customer to find out their needs and requirements, which would involve surveying sites, to facilitate a seamless process for all involved.

- Assisting with branding and Logo designs for Customers, offering creative ideas whilst understanding the customers own ambitions.

- Drawing technical designs for the fabrication team to use

- Helping with construction, which enabled me to gain a valuable insight into all parts of the process, including timescales and what’s achievable. I’m experienced in using machines for cutting vinyl and prints including Zund highbred machines. This gave me an invaluable insight and helped speed the processes up.

- Booking installers and couriers, ensuring everyone involved had a clear precise understanding of their role in the process and ultimately making sure deadlines were met.

- Managing payment with the admin team.