Ciaran Harvey

• Worked in fast-paced retail environment, my goals every shift was to deliver excellent customer service across multiple areas of the store, Regularly completed opening shifts, ensuring the shop floor was fully stocked, organised and ready for customers before opening.
• Maintained high standards on the shop floor through stock replenishment, merchandising and cleanliness. As a team we demonstrated strong teamwork, flexibility and time management by supporting different store functions and adapting to changing priorities allowing the store to run smoothly.
• Alongside working on the shop floor I operated tills and shelf-checkouts efficiently, handling transactions accurately while assisting customers with queries and resolving issues quickly.

• Supported the operations of the Home and Leisure department by ensuring products were well-presented, correctly priced and readily available for customers. Assisted customers with product enquires, helping them locate items and make informed purchasing decisions.
• Worked within the warehouse to process deliveries, unload stock and organised inventory, ensuring timely movement of goods from storage to the Home and leisure department.
• Demonstrated strong organisational skills and attention to detail when handling stock and maintaining back-of-house operations. Contributing to overall store efficiency by coordinating with team members and managing workload effectively during busy periods.

Reference:

Ref: HRC2262632

Colleague name: Ciaran Harvey

Position held: Shop Floor Assistant

Employment start date: 01/12/2022

Employment end date: 26/12/2023

• Supported coaches in delivering high-quality tennis sessions by preparing courts, organising equipment, and assisting during group and individual training. delivered coaching to small groups and individuals, particularly in the absence of the head coach, ensuring continuity and engagement.
• Focused on developing players technical skills and confidence, with particular emphasis on forehand, backhand and serving techniques. Used structured drills, exercises, and visual demonstrations to enhance understanding and performance.
• Monitored each players strength and areas for improvement, providing tailored feedback and implementing effective training methods to support individual development and progression.

Reference:

Tom Crisp
Operations Manager & Head of Tennis
Surbiton Racket & Fitness Club Ltd
Berrylands Surbiton KT5 8JT
T 0208 399 1594 . E tom@surbiton.org . W www.surbiton.org