Arunica Hom-Choudhury
Bolton,UK
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
6
6
years of professional experience
Work history
Customer Service Advisor
HMRC
Manchester, Greater Manchester
2024.01 - 2025.11
- Currently working as a customer service advisor for HMRC on a temporary contract, in the post team dealing with postal queries in relation to self employment tax returns, using multiple systems.
Energy Specialist
E.ON Next
Bolton
2023.10 - 2023.12
- Currently working as an Energy Specialist, taking inbound calls from customers relating to their bills, Energy usage, top up, and responding to email enquiries.
Customer Service Advisor
SMS Plc
Bolton
2023.07 - 2023.09
- Recently worked as a customer service advisor taking inbound and making outbound calls on a blended dialler booking appointment for smart meter installations, answering General enquiries regarding engineer appointments/installations, amending/cancellation of appointments.
O2 Sales Advisor
Capita Outsourcing Group
2023.02 - 2023.05
- Recently worked as a sales advisor on behalf of O2.
- Dealt with inbound and outbound calls from customers whose contracts were coming to an end, offering new mobile devices, SIM only deals, upselling, working to targets.
Customer Service Advisor
Dunelm
2022.06 - 2022.11
- Taking inbound calls, emails and live chats from customers relating to orders, any issues with orders.
NHS covid call handler
HGS/Cordant People
2022.03 - 2022.06
- Handled calls from people who wanted to book vaccination appointments, testing enquiries.
Case Administrator
Nationwide Building Society
2021.11 - 2022.03
- Recently worked as a Case Administrator as part of the Mortgages Prime New Business Team. Main duties include:
- Receiving documents from brokers/customers
- Vetting all relevant documents for customers wanting to get a mortgage.
- Chasing missing or correct documents by emailing brokers.
Post Operation Scheme Co-ordinator
Spa Medica
Bolton, Greater Manchester
2021.06 - 2021.10
- Processing post-ops using a wide range of systems
- Processing/uploading faxes received on a daily basis
- Dealing with general enquiries via email and telephone
Covid 19 Call Handler
NCO Europe/R2R People
Bolton, Greater Manchester
2021.05 - 2021.06
- NCO Europe/Hays May 2021- June 2021
- Making outbound calls to travellers coming back to the UK from amber countries.
- Data input
Covid 19 Call Handler
NCO Europe/R2R People
Bolton, Greater Manchester
2021.01 - 2021.04
- Taking inbound calls from a wide range of people regarding general enquiries about Covid 19
- Inputting all information onto a wide range of systems, ensuring all the information is accurate and up to date.
Data Administrator
Manchester City Council (Reed- agency)
2020.11 - 2021.01
- Inputted data onto different systems
- Checked all the data was accurate
- Dealt with email enquiries
- Transferred data from one system to other systems
Customer Service Advisor, Serco
Adecco
Manchester, Greater Manchester
2020.02 - 2020.11
- Responding to a range of queries from customers via telephone and email
- Inputting customer details onto different computer systems
Education
Bachelor of Science - Information Management
Manchester Metropolitan University
Manchester Master of Science - HR management
University of Salford
United Kingdom09.2014
Skills
- Knowledge of gdpr regulations
- Service-Oriented mindset
- Live chat handling
- Telephone etiquettes
- Effective persuasion
- Personal accountability
Languages
English
Native
Timeline
Customer Service Advisor
HMRC
2024.01 - 2025.11
Energy Specialist
E.ON Next
2023.10 - 2023.12
Customer Service Advisor
SMS Plc
2023.07 - 2023.09
O2 Sales Advisor
Capita Outsourcing Group
2023.02 - 2023.05
Customer Service Advisor
Dunelm
2022.06 - 2022.11
NHS covid call handler
HGS/Cordant People
2022.03 - 2022.06
Case Administrator
Nationwide Building Society
2021.11 - 2022.03
Post Operation Scheme Co-ordinator
Spa Medica
2021.06 - 2021.10
Covid 19 Call Handler
NCO Europe/R2R People
2021.05 - 2021.06
Covid 19 Call Handler
NCO Europe/R2R People
2021.01 - 2021.04
Data Administrator
Manchester City Council (Reed- agency)
2020.11 - 2021.01
Customer Service Advisor, Serco
Adecco
2020.02 - 2020.11
Bachelor of Science - Information Management
Manchester Metropolitan University
Master of Science - HR management
University of Salford