Chris Crampton
Warrington
Summary
An experienced, highly skilled professional with expertise in financial diplomacy and customer handling, known for strong numerical accuracy and spreadsheet competency.
Demonstrates resilience under stress and excels in efficient organisation, risk assessment, and effective debt recovery strategies.
Adept at arranging payment plans to optimise financial outcomes, with a career goal of advancing within the finance sector to leverage skills in innovative financial solutions.
An ambition to advance within the financial sector.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Payment Management Advisor
CAPITA PLC
Runcorn, Cheshire
07.2013 - Current
- Collect payment of outstanding monies on overdue accounts.
- Arrange promise payments and instalment plans with clients struggling financially.
- Provide information and support to assist vulnerable customers.
- Ensure compliance with FCA regulatory requirements.
- Identify and refer potential cases of money-laundering and fraud.
Education
Higher National Diploma - Media Production (Design)
University of Salford
Salford 09.1991 - 07.1993
Skills
- Financial diplomacy
- Customer handling
- Efficient organisation
- Risk management
- Strong numerical accuracy
- Spreadsheet competency
- Resilience under stress
- Payment plan arrangement
- Effective debt recovery strategies
- Financial forecasting and analysis
- Data analysis
Accomplishments
Twice voted as the best male advisor of the year by my colleagues and management team.
Completed six month secondment in supervisory role.
Successfully completed online course for Lean Six Sigma as a commitment to process improvement and efficiency.
Languages
Italian
Elementary
Timeline
Payment Management Advisor
CAPITA PLC
07.2013 - Current
Higher National Diploma - Media Production (Design)
University of Salford
09.1991 - 07.1993
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