Summary
Overview
Work history
Education
Skills
References
Timeline
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Nick Griffiths

Warrington,Cheshire

Summary

Customer service professional with a proven track record in delivering exceptional support and fostering strong client relationships. Skilled in swift issue resolution and enhancing customer satisfaction through effective communication and problem-solving. Experienced in fast-paced environments, consistently ensuring positive customer experiences.

Overview

30
30
years of professional experience

Work history

Payment Management Advisor

Capita - O2
Preston Brook, Cheshire
12.1997 - 08.2025
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Managed complex customer issues to successful resolution.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Handled high volume of calls daily for faster issue resolution.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Established effective payment plans to facilitate timely debt recovery.
  • Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
  • Maintained professional client interactions whilst managing overdue payments.

Kitchen Porter

Patten Arms Hotel
Warrington, Cheshire
09.1995 - 01.1998
  • Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
  • Worked under pressure during peak times without compromising on quality of work delivered.
  • Supported overall restaurant operations through effective teamwork with other staff members.
  • Unloaded deliveries, stored items properly for easy accessibility.

Education

GCSEs -

Great Sankey High School
Warrington
1993 -

BTEC National Certificate Business And Finance -

Warrington Collegiate
Warrington
1993 - 1995

BTEC Higher National Diploma Business -

University of Chester
Warrington
1995 - 1997

Skills

  • Debt management expertise
  • Payment system operations
  • GDPR compliance knowledge
  • Empathy and support
  • Calmness under pressure

References

References available upon request.

Timeline

Payment Management Advisor

Capita - O2
12.1997 - 08.2025

Kitchen Porter

Patten Arms Hotel
09.1995 - 01.1998

GCSEs -

Great Sankey High School
1993 -

BTEC National Certificate Business And Finance -

Warrington Collegiate
1993 - 1995

BTEC Higher National Diploma Business -

University of Chester
1995 - 1997

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Nick Griffiths