Summary
Overview
Work history
Education
Skills
Timeline
Generic

maisy west

Redditch,England

Summary

im a Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads.

High-achieving, offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.

Driven professional with firm background of discretion and confidentiality. Strong command of data security and client privacy protocols. Proactive problem-solver and diplomatic communicator with history of reliable performance. accustomed to evaluating customer creditworthiness and processing credit applications. Verifies credit scores and payment histories to issue lines of credit. Excellent command of risk factors and industry requirements.

Astute credit officer adept at payment collection and processing. Skilled negotiator with pragmatic approach to challenges. Works diligently to research and validate data in support of credit operations.

im very results-driven with knack for resolving outstanding debts and improving cash flow management. Enhanced collection processes and reduced overdue accounts, contributing to healthier financial statements. Known for clear communication and fostering strong client relationships to ensure timely payments.

Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.

im a friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention. Proven success at negotiating commercial contracts to achieve high renewal rate.

experience with succeeding in fast-paced B2C and B2B sales. Skilled in communication, persuasion and negotiation to secure accounts and achieve revenue targets.

i communicate confidently and knowledgeably to close deals within target timeframes. Supports department success through motivated, dedicated teamwork.

Overview

3
3
years of professional experience

Work history

credit controller

corporate commercial surveyors
bromsgrove , worcestershire
2026.01 - Current
  • Recommended improvements to credit policies based on market trends and analysis.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
  • Coordinated legal actions against defaulters to safeguard company interests.
  • Reduced business risk with stringent credit checks and assessment.
  • Improved financial efficiency by implementing new credit control procedures.
  • Documented client applications for personal, business and mortgage loans.
  • Conducted research into references for reliable approval outcomes.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Completed documentation for lines of credit and loans on behalf of customers.
  • Prepared documentation on loan repayment feasibility.
  • Interviewed customers to assess current and projected financial positions.
  • Monitored financial markets to recommend suitable client products.
  • Met with applicants to collect information about personal histories, current loans and income.
  • Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.

Telemarketer

kingswood
droitwich , England
2025.04 - 2025.11
  • Scheduled callbacks as needed to secure prospective deals.
  • Promoted company products to generate interests amongst potential clients.
  • Identified potential leads by assessing customer requirements.
  • Addressed customer queries promptly, solved issues effectively.
  • Enhanced brand image through polite and respectful telephone manners.
  • Worked collaboratively in team projects, contributed positively towards achieving common goals.
  • Assisted in product development by relaying feedback from customers.
  • Managed call list, prioritised high-interest prospects.
  • Gathered market data from telephonic interactions for business strategy insights.
  • Initiated customer interaction through outbound calls for product awareness.
  • Adapted communication style according to the client's preference for better understanding.
  • Handled objections tactfully to maintain positive relationships.
  • Documented all calls with detailed notes for future reference.
  • Maintained a calm demeanour under pressure situations, upheld professionalism at all times.
  • Met performance targets consistently without compromising on quality of service.

Sales executive

the perfume shop
Redditch, England
2022.12 - 2025.03
  • Championed cross-selling initiatives to maximise sales volume and profit margins.
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
  • Established strong relationships with key industry players to expand business reach.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Crafted compelling pitches for securing high-value deals with clients.
  • Boosted sales revenue through aggressive and targeted marketing strategies.
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Managed client relationships from early stages of sales process through to post-sales

Education

A-Levels - sport

football college
Redditch
09.2022

GCSEs -

high school
Redditch
09.2019

Skills

  • Financial diplomacy
  • Decision-Making confidence
  • Debtor tracking software usage
  • Ethical integrity
  • Auditing expertise
  • Patient determination
  • Advanced accounting principles understanding
  • Automated payment systems experience
  • Process improvement recommendations
  • Credit scoring models
  • Banking system familiarity
  • Knowledge of legal processes
  • credit scoring understanding
  • Calm under pressure
  • Invoice processing
  • Relationship Management
  • Client account management
  • Financial reporting
  • Schedule management
  • Credit insurance claim handling
  • Debt management

Timeline

credit controller

corporate commercial surveyors
2026.01 - Current

Telemarketer

kingswood
2025.04 - 2025.11

Sales executive

the perfume shop
2022.12 - 2025.03

A-Levels - sport

football college

GCSEs -

high school
maisy west