Vani Soko Savukimoala
Salisbury ,Wiltshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
16
16
years of professional experience
Work history
PAYMENT MANAGEMENT ADVISOR
CAPITA O2
Salisbury , Wiltshire
04.2022 - 08.2022
- Educating Customers about debts and various help available to them through inbound calls
- Understanding Customers financial situation by providing options and solutions to help customers get back to financial health
- Handling customer queries that is being referred to the department from customer service.
Customer service representative
Lloyds Bank Andover Branch
Andover , Wiltshire
11.2021 - 02.2022
- Cash Handling.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in team meetings sharing best practices for improving service delivery.
- Processed high-value payments with meticulous accuracy.
- Contributed towards achieving targets whilst ensuring adherence to service standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded information about inquiries and complaints within internal database.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
- Followed scripts when answering common customer questions.
NIGHT CARER
ORDERS OF THE ST JOHN’S CARE TRUST
Salisbury , Wiltshire
04.2020 - 02.2021
- Provide personal care, assisting residence with meals etc.
- Maintained confidentiality of patient information adhering strictly to GDPR guidelines.
- Actively participated in continuous training programs provided by employer for skill enhancement.
- Performed regular checks on patients, noting down observations accurately for follow-up action.
- Assisted in serving late-night snacks or meals as per individual dietary plans, ensuring nutritional needs were met appropriately.
- Coordinated efficiently with daytime staff, providing updates on any significant occurrences during night shifts.
BANK NIGHT CARER
Orders Of The St Johns Care Trust
Salisbury, Wiltshire
05.2021 - 11.2021
- Provided high-quality personal care to elderly residents during evening hours.
- Undertook light cleaning duties in the facility, contributing to overall cleanliness standards.
- Demonstrated empathy and patience whilst dealing with confused or agitated patients due to dementia or other conditions.
- Actively participated in continuous training programs provided by employer for skill enhancement.
- Maintained confidentiality of patient information adhering strictly to GDPR guidelines.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behavior closely, reporting changes or concerns promptly.
WAREHOUSE OPERATIVES
HOME BARGAINS
03.2020 - 04.2020
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Packed orders for timely dispatch to customers and retail outlets.
- Reduced damages with careful handling and storage of fragile items.
SUPERVISOR
SODEXO LARKHILL
05.2019 - 01.2020
- Handle cash and stock control.
- Supervise seven staff.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Increased team productivity through effective staff planning, coordination and task delegation.
MANAGER
MCDONALDS RESTAURANT(FIJI)
09.2015 - 01.2018
- Ensure that Restaurant policies & procedures are being followed and maintained at all times
- Planned maintenance
- Handle customer enquiries and complaints
- Resolving complaints with Fast and friendly services
- Supervise 70 staffs and 6 Floor Managers
- Handling cash and stock control
- Managing People Practice and Training in the Restaurant
- Ensure that Quarterly Targets are met and Report to Operations Manager.
- Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
TELLER
WESTPAC BANKING CORPORATION(FIJI)
03.2013 - 09.2015
- Ensured accurate financial records by meticulous record keeping.
- Reconciled cash drawers and daily transaction records to support accuracy.
- Assisted customers with banking enquiries to enhance satisfaction rate.
- Adapted quickly to new banking software and technologies, enhanced productivity.
- Coordinated with other team members to manage peak hours effectively.
- Identified and mitigated potential fraud and transaction risks.
- Adhered to vault security procedures and access requirements.
- Promoted bank services through active engagement with customers, increased product awareness.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified opportunities for cross-selling bank products, boosted sales performance.
- Handled foreign currency exchanges accurately under fluctuating market conditions.
MANAGER
MCDONALDS RESTAURANT(FIJI)
01.2007 - 03.2013
- Planned maintenance.
- Resolving complaints with Fast and friendly services
- Supervise 60-70 staffs and 7 Floor Managers.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Facilitated staff training, resulting in better customer service.
- Implemented cost reduction measures, reduced overhead expenses.
- Delivered high-quality products to increase customer satisfaction.
- Delegated tasks efficiently to maximise productivity.
- Maintained inventory control, reduced stock shortages.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
Education
Safeguarding in Education - Level 1, Prevent Duty, Recognising and preventing FGM, Classroom Management, CACHE Level 3 Teaching Assistant & SEN Certificate (On going) - Education
01.2024
Care Certificate - Care
01.2020
Basic First Aid Course - Hospitality
11.2016
Tellers Modules, Branch Teller - Banking & Finance
03.2013
Effective Management Program - Hospitality
01.2012
Advanced Shift Management Course, McDonald’s Management Training Centre - Business Management
Shift supervision Course -
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Certificate in Basic Fire Extinguisher Handling - undefined
Foundation Science - Education
High School Diploma - High School Certificate
12.2005
Skills
- Attention to Detail
- Problem solving abilities
- Organisational skills and Time Management
- Team Player
- Positive attitude
- Proactive by acting on feedback to deliver quality services and exceed customer expectations
Accomplishments
- Best Service Crew February 2007
- Most Outstanding Service Crew from March to June (2007)
- Promoted to Crew Trainer
- Promoted to Floor Manager
- Promoted to senior Manager
- Workplace Safety & Training Manager
- Scheduling Manager
- Promoted to Second Assistant
- Promoted to First Assistant
- Promoted to Restaurant Manager.
Referees
- MERCY MAUTSI, HOME MANAGER, AVONBOURNE CARE CENTRE, SALISBURY, 017222429400
- COLIN MASKELYNE, Complex Manager, Sodexo, Larkhill, 07486392563
- STEVEN BEDDOES, Branch Manager-Retail Banking, Westpac Banking Corporation, 1 Thompson ST, Suva, 679 9995107
- VERE WONG, General Manager, McDonalds Restaurant, 66 Victoria Parade, Suva, 679 9997330
Personal Information
- Date of birth: 08/28/88
- Gender: Female
Timeline
PAYMENT MANAGEMENT ADVISOR - CAPITA O2
04.2022 - 08.2022
Customer service representative - Lloyds Bank Andover Branch
11.2021 - 02.2022
BANK NIGHT CARER - Orders Of The St Johns Care Trust
05.2021 - 11.2021
NIGHT CARER - ORDERS OF THE ST JOHN’S CARE TRUST
04.2020 - 02.2021
WAREHOUSE OPERATIVES - HOME BARGAINS
03.2020 - 04.2020
SUPERVISOR - SODEXO LARKHILL
05.2019 - 01.2020
MANAGER - MCDONALDS RESTAURANT(FIJI)
09.2015 - 01.2018
TELLER - WESTPAC BANKING CORPORATION(FIJI)
03.2013 - 09.2015
MANAGER - MCDONALDS RESTAURANT(FIJI)
01.2007 - 03.2013
Prospero Learning - Safeguarding in Education - Level 1, Prevent Duty, Recognising and preventing FGM, Classroom Management, CACHE Level 3 Teaching Assistant & SEN Certificate (On going), Education
Order of the St John Care Trust - Care Certificate, Care
The St John Association of Fiji - Basic First Aid Course, Hospitality
Westpac Banking Corporation - Tellers Modules, Branch Teller, Banking & Finance
McDonald’s Management Training Centre - Effective Management Program, Hospitality
National Occupational Health And Safety At Work - Advanced Shift Management Course, McDonald’s Management Training Centre, Business Management
McDonald’s Training Centre - Shift supervision Course,
Maxtel Software Solutions - ,
Wormald - Certificate in Basic Fire Extinguisher Handling,
University of The South Pacific - Foundation Science, Education
Dudley High School - High School Diploma, High School Certificate
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