Chloe Louise Webb
Stockton on Tees,Durham
Summary
Dedicated professional with a strong background in customer service and team leadership. Demonstrates exceptional skills in customer orientation, empathetic communication, and adaptable leadership. Proven ability to manage workforce scheduling, order processing, and inventory control while ensuring health and safety compliance. Adept at quality control procedures and maintaining integrity and ethics in all operations. Certified in First Aid, with a commitment to resilience under pressure and initiative taking. Career goal includes leveraging cultural awareness to enhance team performance and customer satisfaction.
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive working environment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Shift Manager
Barnacles
Stockton-on-Tees, Durham Tees Valley
2016.10 - Current
- Streamlined operations by implementing efficient work procedures.
- Managed inventory control, reduced wastage.
- Trained staff on product knowledge, resulted in better customer interactions..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Improved team morale through effective communication and feedback practices.
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Ensured health and safety measures in line with company regulations.
- Delivered excellent customer service by overseeing staff training programmes.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Supported employee punctuality by creating fair rotas that respected their time off requests.
Bar staff member
Various
Stockton-on-Tees, Durham Tees Valley
2015.01 - 2016.12
- Helped organise special events at the bar.
- Maintained professional knowledge about various drink recipes and offerings.
- Handled cash transactions to ensure accurate accounting.
- Made cocktails for customer enjoyment.
- Checked identification to maintain legal compliance.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served customers to foster a friendly atmosphere.
- Prepared beverages, ensuring consistent quality.
Education
GCSEs -
Blakeston
Stockton-on-Tees 2007.09 - 2011.05
NVQ Level 1&2 - Hairdressing
Stockton Riverside College
Stockton-on-Tees 2011.09 - 2014.02
Skills
- Customer orientation
- Integrity and ethics
- Workforce scheduling
- Adaptable leadership
- Order processing
- Empathetic communication
- Quality control procedures
- Initiative taking
- Resilience under pressure
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Inventory control
- First Aid certification
Timeline
Shift Manager
Barnacles
2016.10 - Current
Bar staff member
Various
2015.01 - 2016.12
NVQ Level 1&2 - Hairdressing
Stockton Riverside College
2011.09 - 2014.02
GCSEs -
Blakeston
2007.09 - 2011.05