Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
Intern

Chloe Wheeler

Oxfordshire

Summary

Organised and dedicated Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work history

Senior Care Assistant

A Caring Hand
Witney, Oxfordshire
09.2021 - Current
  • Worked professionally with caregiving teams, hospital departments and external agencies. Disclosing only required information with discretion.
  • Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
  • Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Submitted reports to manager regarding status of client.

Optical Assistant

Specsavers Opticians
Witney, Oxfordshire
03.2022 - 02.2023
  • Performed frame repairs and adjustments for customer comfort.
  • Processed payments and health insurance claims efficiently to minimise service delays.
  • Updated patient records in company EMR system with close focus on accuracy.
  • Managed patient files and database updates for timely data tracking.
  • Reviewed invoices and delivery paperwork to process vendor payments.
  • Coordinated optical appointments and sent client reminders for upcoming bookings.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
  • Liaised with representatives from scientific companies, estates, contractors and engineers.
  • Maintained accurate stock levels of materials and reagents within laboratories, performing stocktake duties on weekly basis to ensure enough equipment to meet standards.

Customer Service Assistant

Sainsbury's
Witney, Oxfordshire
09.2020 - 09.2021
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Observed organisational values and principles to provide excellent customer experiences.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

NVQ Level 2 - Health and Social Care

Abingdon and Witney College
Witney

NVQ Level 2 - Childcare

Abingdon and Witney College
Witney

GCSEs Level 4-9 -

The Henry Box School
Witney

Skills

  • Inspiring leadership style
  • Outstanding organisation
  • Documentation development
  • Safeguarding knowledge
  • Organisational standards
  • High productivity and efficiency
  • Microsoft Office
  • Transmitting files
  • Professional standards
  • Diary management
  • Customer-focused

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Optical Assistant

Specsavers Opticians
03.2022 - 02.2023

Senior Care Assistant

A Caring Hand
09.2021 - Current

Customer Service Assistant

Sainsbury's
09.2020 - 09.2021

NVQ Level 2 - Health and Social Care

Abingdon and Witney College

NVQ Level 2 - Childcare

Abingdon and Witney College

GCSEs Level 4-9 -

The Henry Box School

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