Michael Eric Apau

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Discussed future care with patients and families, demonstrating emotional resilience, active listening, and compassion

• Helped patients with personal care tasks, including meal assistance, toileting, and mobility support
• Maintained and updated digital patient records and medical information
• Supported residents to achieve personal goals, leading to improved overall resident satisfaction
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate the quality of care.
• Ensured dignity, empowerment, collaboration and creativity
• Delivered excellent patient care, consistently receiving positive reviews from families
• Monitored ongoing care, identifying and proactively addressing obstacles affecting recovery.
• Led multidisciplinary teams in delivering exceptional care throughout patient visits
• Trained new staff to maintain consistency and quality throughout clinic service provisions
• Resolved complaints quickly, calmly, and professionally for positive business and customer outcomes
• Maintained clean, hygienic environments to achieve sanitization protocols
• Updated patient records with current, accurate information for excellent care continuity.
• Responded to personalized patient needs for targeted condition treatment and management
• Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations
• Prepared clinics for inspections, always maintaining faultless standards to meet care quality guidelines.
• Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses
• Supported needs of 40+ residents under long-term care.

• Offered specialized nursing guidance to uplift care quality across clinic practices
• Incentivised teams with recognition and reward programs to uplift performance
• Coordinated staff schedules to maintain operations whilst remaining under budget

• Company Overview: Religious NGO
• Managed over 100 people during outreach programs for less privileged communities and people
• Oversaw database to maintain updated records and accuracy
• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
• Drove company mission and values, representing the organization at meetings and industry events
• Generated different reports for performance review and analysis
• Led and managed projects to support logistics efforts and plans
• Organized delivery and acquisition of raw materials for business use
• Improved operational performance through tactical policy, process, and procedure planning
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults
• Partnered with external support networks to deliver holistic client care
• Consulted with a multidisciplinary team of professionals to optimize treatment plans for complex cases
• Maintained confidential case documentation in line with data protection regulations
• Provided organizational leadership and established business vision to achieve organizational goals
• Strategically scheduled and managed staff members, maintaining high-performing business operations
• Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
• Oversaw budget, accounting, and payroll to meet deadlines
• Implemented operational strategies to build customer loyalty and retention
• Oversaw employee recognition program to encourage professional development and high performance
• Analyzed financial data to track and achieve budget targets
• Religious NGO

• Company Overview: Energy, Environment, Health Fire and Safety Consultants
• Operated and maintained various office machinery such as printers, fax machines, and photocopiers to keep the office running smoothly
• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
• Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls, and creating business records
• Liaised with local and multi-national companies to push the agenda of the company.
• Managed 5 people and coordinated their activities.
• Managed 4 projects to their successful completion.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and implemented strategies to maximize customer satisfaction.
• Supervised operations staff and kept employees compliant with company policies and procedures.