Chloe Donnelly
Summary
I have a very compassionate and professional manner with great teamwork and communication skills. I am always eager to achieve high standards of work and use my own initiative. Always fully focused and committed to completing all assigned tasks. I have an enthusiastic work ethic with a strong motivation to succeed in life, not just at work. Having paid close attention to problem solving and accuracy has contributed to how organised and continuous I am. A strong ability to stay calm and collected under pressure especially throughout my health care experiences. Extremely determined and motivated. I’m also a very friendly and sociable individual.
Overview
14
14
years of professional experience
Work history
Medical Receptionist/Admin
Quarryside Medical Practice
2025.09 - 2026.04
- Busy and high demanding medical practice often running on short staff. Sometimes lone working with organising locum GPs into systems and training new receptionists. Key responsibilities include completing administrative tasks, organising patient notes and filing paperwork while using Microsoft Office, Docman, SCI-Gateway and Emis. Printing and organising prescriptions. Providing excellent and professional customer service to patients coming into the practice as well as handling inbound and outbound calls. Booking appointments and signposting to appropriate clinicians and services. Liaising with hospitals and other health care professionals. Assisting with medical coding and documentation, ensuring accuracy and timely submission. Frequently multi-tasking and problem solving. Opening and closing the practice.
Counter Assistant
Abbey Chemist
2025.05 - 2025.09
- Working within a very busy, high paced and demanding community pharmacy. Providing exceptional customer service while assisting with information on medications. Operating pharmacy manager systems. Identifying when a customer needs to speak with a pharmacist for medical advice or if they should be signposted elsewhere. Organising and filing prescriptions accordingly. Cash handling and maintaining stock levels. Ensuring the pharmacy is kept clean and well organised at all times.
- Temporary sickness cover
Medical Receptionist
Abbey Medical Centre
2024.05 - 2025.05
- Proactive Medical Receptionist providing clerical support to patients and staff within a fast-paced, large medical practice. Key responsibilities include completing administrative tasks, organising patient notes and filing paperwork while using Microsoft Office, Docman and Emis. Printing and organising prescriptions. Providing excellent and professional customer service to patients coming into the practical as well as handling inbound and outbound calls. Booking appointments and signposting to appropriate clinicians and services. Assisting with medical coding and documentation, ensuring accuracy and timely submission. Frequently multi-tasking and problem solving.
- Temporary maternity cover
Care Practitioner
Tailor Maid Home Care
2023.09 - 2024.05
- Caring for and safeguarding vulnerable adults. Assisted with personal care and administering medications. Making meals and assisting with any household duties where required. Provided emotional support to clients and their families. Up to 13 visits a day driving to different clients homes in a timely manner. Making a detailed log of each visit that included tasks and clients wellbeing. Reported any concerns or changes to management.
Sales Advisor
Sally Salon Services
2015.03 - 2023.09
- This position consisted of having strong product knowledge. Main duties involved providing exceptional customer service and putting time and effort into making sure customers have the best experience possible. Cash handling, banking and paperwork. Dealing with large deliveries and maintaining a clean and tidy store. Managerial duties every now and then due store manager holidays and maternity leave. Opening and closing the store along with loan working. Training new members of staff. Emailing and day to day computer tasks are also part of the role as well as cashier till working. Salon visits to promote sales. I have gained an SVQ in retail within this employment.
Sales Supervisor
TSL Web Design
2014.09 - 2015.08
- Selling and promoting web design all over Scotland via outbound calling. Organising office meetings and client appointments. Working towards daily sales targets, researching ideas and current styles for clients. Calling up to 200 possible clients a day to advertise the business and offer bespoke business websites.
Café Assistant
Wm Morrisons Ltd
2012.10 - 2014.09
- Cash handling and till operating. Providing excellent customer service and high standards of cleanliness throughout the cafe. Offering assistance to cooks with food prep and maintaining stock. Assisting with training new members of staff, very fast and demanding work pace. Gained a level 3 extensive health and safety during this employment.
Education
Level 2 Gym Instructor qualified - undefined
The Fitness Group
Mathematics Intermediate 2 – B
Higher English A
Chemistry Intermediate 2 – A
Skills
- NHS system navigation
- Record keeping accuracy
- Medical software navigation
- Patient triage assistance
- Providing empathetic support
- Clinical office procedures knowledge
- Maintaining professionalism under pressure
- Medical terminology proficiency
- Managing stock levels
- Administrative support
Timeline
Medical Receptionist/Admin
Quarryside Medical Practice
2025.09 - 2026.04
Counter Assistant
Abbey Chemist
2025.05 - 2025.09
Medical Receptionist
Abbey Medical Centre
2024.05 - 2025.05
Care Practitioner
Tailor Maid Home Care
2023.09 - 2024.05
Sales Advisor
Sally Salon Services
2015.03 - 2023.09
Sales Supervisor
TSL Web Design
2014.09 - 2015.08
Café Assistant
Wm Morrisons Ltd
2012.10 - 2014.09
Level 2 Gym Instructor qualified - undefined
The Fitness Group