Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rachel Lane

Dagenham,Essex

Summary

Experienced in NHS clinical and operations management, with a strong background in policy governance and trust administration. Proficient in IT system navigation, infrastructure development, and Microsoft Office 365. Demonstrates expertise in project management techniques, financial management, and KPI management. Adept at staff training and development, rota planning, team briefing, and employee performance management.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Deputy Network Manager

Wellington Way Health Centre / B&SH CIC
London, Enfield
03.2023 - Current
  • Collaborated with the manager to achieve organisational goals.
  • Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Served as first point of contact for HR-related enquiries from staff across all levels.
  • Facilitated training sessions for management staff, enhancing leadership skills.
  • Facilitated regular audits to ensure regulatory compliance.
  • Handled high-stress situations calmly, mitigated potential conflicts.
  • Maintained open communication channels with stakeholders for transparent operations.
  • Oversaw daily operations, met organisational objectives.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.

Deputy manager

Wellington Way Health Centre
London, England
08.2021 - 03.2023
  • Collaborated with the manager to achieve organisational goals.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Utilised advanced software tools to automate routine tasks, increasing productivity.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Managed daily operations for smooth running of the office.
  • Participated in regular audit procedures, ensured compliance with NHS standards and regulations.
  • Implemented scheduling and communication systems to minimise patient waiting times, optimise resource scheduling and enhance overall patient experience within NHS framework.
  • Conducted regular audits to maintain compliance with NHS guidelines.
  • Monitored and enforced medical practice compliance, supporting CQC and NHS/CCG quality monitoring inspections.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Maintained up-to-date knowledge on NHS coding standards, ensuring compliance at all times.
  • Kept up-to-date with NHS policies and procedures for consistent performance standards.

Senior administrator

Wellington Way Health Centre
London, England
01.2020 - 08.2021
  • Delegated tasks efficiently, improving overall productivity in the process.
  • Led team meetings, ensuring clear communication amongst staff members.
  • Implemented scheduling and communication systems to minimise patient waiting times, optimise resource scheduling and enhance overall patient experience within NHS framework.
  • Observed clinical consultations to understand NHS policies and standard procedures.
  • Monitored and enforced medical practice compliance, supporting CQC and NHS/CCG quality monitoring inspections.
  • Complied with NHS guidelines and regulations at all times.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Maintained up-to-date knowledge on NHS coding standards, ensuring compliance at all times.
  • Kept workspace clean and sanitised according to NHS standards.
  • Ensured accurate record keeping according to NHS standards, minimising potential liabilities or errors in documentation witnessed.

Health care assistant

Stroudley Walk Health Centre
London, England
05.2015 - 01.2020
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Prepared patients for procedure by explaining process thoroughly.
  • Enhanced laboratory efficiency with prompt and accurate sample labelling.
  • Answered patient queries with clarity, alleviating concerns about procedure.
  • Used advanced knowledge of vein locations for efficient blood collection.
  • Adhered strictly to all NHS policies regulations and guidelines maintaining high standards of practice.
  • Reviewed patient records and histories to understand NHS approach to medical record-keeping.
  • Maintained a clean work environment, promoting hygiene standards in line with NHS guidelines.

Receptionist

Stroudley Walk Health Centre
London, England
08.2010 - 05.2015
  • Served as the initial point of contact for patients; providing warm greetings and helpful assistance upon arrival.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Enhanced patient satisfaction by efficiently managing all front desk enquiries.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Assisted with stock inventory control at reception area, preventing shortages or overstocking issues.
  • Monitored and enforced medical practice compliance, supporting CQC and NHS/CCG quality monitoring inspections.
  • Maintained up-to-date knowledge on NHS coding standards, ensuring compliance at all times.
  • Ensured accurate record keeping according to NHS standards, minimising potential liabilities or errors in documentation witnessed.

Education

Diploma of Higher Education - Management

City & Guilds of London Institute
London
01.2019 - 09.2021

NVQ Level 3 - Business Studies

All Saints RC Secondary School
Dagenham, Barking and Dagenham
09.2006 - 08.2008

GCSEs - Maths

All Saints RC Secondary School
Dagenham, Barking and Dagenham
09.2005 - 08.2006

GCSEs - English

All Saints RC Secondary School
Dagenham, Barking and Dagenham
09.2005 - 08.2006

GCSEs - Science

All Saints RC Secondary School
Dagenham, Barking and Dagenham
09.2005 - 08.2006

Skills

  • Leadership management
  • NHS policy governance
  • NHS clinical and operations experience
  • NHS trust administration
  • NHS coding procedures
  • IT system navigation
  • Project management techniques
  • IT infrastructure development
  • Microsoft Office 365
  • Financial management
  • Managerial support
  • Staff training and development
  • KPI management
  • Rota planning and team briefing
  • Employee performance management

Timeline

Deputy Network Manager

Wellington Way Health Centre / B&SH CIC
03.2023 - Current

Deputy manager

Wellington Way Health Centre
08.2021 - 03.2023

Senior administrator

Wellington Way Health Centre
01.2020 - 08.2021

Diploma of Higher Education - Management

City & Guilds of London Institute
01.2019 - 09.2021

Health care assistant

Stroudley Walk Health Centre
05.2015 - 01.2020

Receptionist

Stroudley Walk Health Centre
08.2010 - 05.2015

NVQ Level 3 - Business Studies

All Saints RC Secondary School
09.2006 - 08.2008

GCSEs - Maths

All Saints RC Secondary School
09.2005 - 08.2006

GCSEs - English

All Saints RC Secondary School
09.2005 - 08.2006

GCSEs - Science

All Saints RC Secondary School
09.2005 - 08.2006

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Rachel Lane