Chloe Cole
Cardiff,Canton
Summary
Enthusiastic and adaptable professional with over five years’ experience in customer service, hospitality, and childcare. Recognised for excellent communication, organisation, and problem-solving skills. Thrives in fast-paced environments, both independently and in teams. Eager to leverage transferable skills to excel in a new industry.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Nursery Practitioner / Apprentice (Level 2 & 3)
Green Giraffe Nursery
Wales
2023.10 - 2025.08
- Supported children’s learning and development through age-appropriate activities.
- Maintained daily routines and monitored children’s progress.
- Applied safeguarding procedures and behaviour management strategies.
- Communicated effectively with parents and colleagues via in-person updates and parent apps.
- Adapted to changing staffing needs, covering other settings when required.
- Provided care for children aged 9 months–4 years, following EYFS and Welsh frameworks.
Waitress
The Botanist
Cardiff
2020.01 - 2023.10
- Delivered high-quality food and beverage service in a busy city centre restaurant.
- Maintained hygiene and safety standards in line with regulations.
- Trained new staff to ensure consistent service and brand standards.
- Managed dietary requests and promoted additional items to boost sales.
Fast Food Crew Member
KFC
Cardiff
2019.06 - 2019.12
- Served customers in fast-paced dining and drive-through environments.
- Assisted with food preparation during peak hours, including match days.
- Operated kitchen equipment while maintaining safety and hygiene compliance.
Call Handler
LTH Holdings
Cardiff
2019.03 - 2019.04
- Handled customer enquiries and resolved issues with professionalism.
- Identified sales opportunities and promoted relevant services.
- Maintained up-to-date knowledge of products to provide accurate advice.
Education
GCSEs - English, Maths, Science, Child Development, Religious Education, Sociology, BTEC Sport, Welsh Baccalaureate
Fitzalan High School
Cardiff 2013.01 - 2018.01
Level 2 Foundation - Children’s Care, Play, Learning & Development; Essential Skills in Communication & Numeracy; Paediatric First Aid; Food Safety; Safeguarding Children in Wales
Sirius Skills Apprenticeship
CardiffShort programme - health & wellbeing, employability, money management, mental health, healthy eating, IT
ACT Skills Academy
CardiffSkills
- Communication & Interpersonal Skills
- Organisation & Time Management
- Problem-Solving & Decision-Making
- Adaptability & Quick Learning
- Team Collaboration & Leadership
- Safeguarding & Health & Safety Awareness
Timeline
Nursery Practitioner / Apprentice (Level 2 & 3)
Green Giraffe Nursery
2023.10 - 2025.08
Waitress
The Botanist
2020.01 - 2023.10
Fast Food Crew Member
KFC
2019.06 - 2019.12
Call Handler
LTH Holdings
2019.03 - 2019.04
GCSEs - English, Maths, Science, Child Development, Religious Education, Sociology, BTEC Sport, Welsh Baccalaureate
Fitzalan High School
2013.01 - 2018.01
Level 2 Foundation - Children’s Care, Play, Learning & Development; Essential Skills in Communication & Numeracy; Paediatric First Aid; Food Safety; Safeguarding Children in Wales
Sirius Skills Apprenticeship
Short programme - health & wellbeing, employability, money management, mental health, healthy eating, IT
ACT Skills Academy