Summary
Overview
Work history
Education
Skills
Timeline
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Chloe Cole

Cardiff,Canton

Summary

Enthusiastic and adaptable professional with over five years’ experience in customer service, hospitality, and childcare. Recognised for excellent communication, organisation, and problem-solving skills. Thrives in fast-paced environments, both independently and in teams. Eager to leverage transferable skills to excel in a new industry.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Nursery Practitioner / Apprentice (Level 2 & 3)

Green Giraffe Nursery
Wales
10.2023 - 08.2025
  • Supported children’s learning and development through age-appropriate activities.
  • Maintained daily routines and monitored children’s progress.
  • Applied safeguarding procedures and behaviour management strategies.
  • Communicated effectively with parents and colleagues via in-person updates and parent apps.
  • Adapted to changing staffing needs, covering other settings when required.
  • Provided care for children aged 9 months–4 years, following EYFS and Welsh frameworks.

Waitress

The Botanist
Cardiff
01.2020 - 10.2023
  • Delivered high-quality food and beverage service in a busy city centre restaurant.
  • Maintained hygiene and safety standards in line with regulations.
  • Trained new staff to ensure consistent service and brand standards.
  • Managed dietary requests and promoted additional items to boost sales.

Fast Food Crew Member

KFC
Cardiff
06.2019 - 12.2019
  • Served customers in fast-paced dining and drive-through environments.
  • Assisted with food preparation during peak hours, including match days.
  • Operated kitchen equipment while maintaining safety and hygiene compliance.

Call Handler

LTH Holdings
Cardiff
03.2019 - 04.2019
  • Handled customer enquiries and resolved issues with professionalism.
  • Identified sales opportunities and promoted relevant services.
  • Maintained up-to-date knowledge of products to provide accurate advice.

Education

GCSEs - English, Maths, Science, Child Development, Religious Education, Sociology, BTEC Sport, Welsh Baccalaureate

Fitzalan High School
Cardiff
01.2013 - 01.2018

Level 2 Foundation - Children’s Care, Play, Learning & Development; Essential Skills in Communication & Numeracy; Paediatric First Aid; Food Safety; Safeguarding Children in Wales

Sirius Skills Apprenticeship
Cardiff

Short programme - health & wellbeing, employability, money management, mental health, healthy eating, IT

ACT Skills Academy
Cardiff

Skills

  • Communication & Interpersonal Skills
  • Organisation & Time Management
  • Problem-Solving & Decision-Making
  • Adaptability & Quick Learning
  • Team Collaboration & Leadership
  • Safeguarding & Health & Safety Awareness

Timeline

Nursery Practitioner / Apprentice (Level 2 & 3)

Green Giraffe Nursery
10.2023 - 08.2025

Waitress

The Botanist
01.2020 - 10.2023

Fast Food Crew Member

KFC
06.2019 - 12.2019

Call Handler

LTH Holdings
03.2019 - 04.2019

GCSEs - English, Maths, Science, Child Development, Religious Education, Sociology, BTEC Sport, Welsh Baccalaureate

Fitzalan High School
01.2013 - 01.2018

Level 2 Foundation - Children’s Care, Play, Learning & Development; Essential Skills in Communication & Numeracy; Paediatric First Aid; Food Safety; Safeguarding Children in Wales

Sirius Skills Apprenticeship

Short programme - health & wellbeing, employability, money management, mental health, healthy eating, IT

ACT Skills Academy

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