Chiloe Pibworth
Aveley, South Ockendon,Essex
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Night receptionist
Premier Inn Hotel
Purfleet, Thurrock
2019.09 - Current
- Effectively dealt with all enquires throughout night shift.
- Prepared and served snacks, beverages and breakfasts outside of restaurant's opening hours.
- Completed corridor checks and noise patrols to maximise guest satisfaction.
- Prepared hotel for morning shift, supporting multiple departments based on demand.
- Facilitated approachable point of contact for guests to direct comments, queries and feedback throughout night.
- Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
- Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Admitted guests into buildings to control site access.
Duty Manager
Premier Inn Hotel
Purfleet, Thurrock
2019.01 - 2019.09
- Met health and safety guidelines to maintain compliant working environments.
- Oversaw emergency procedures and administered first aid.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Facilitated team meetings, promoting open communication and collaboration.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Assessed and confirmed compliance with health, safety and COSHH requirements.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
Front of house team member
Premier Inn Hotel
Purfleet, Thurrock
2018.08 - 2019.01
- Addressed questions, escalating issues and complaints to management.
- Answered and transferred calls to designated recipients.
- Verified ID and payment preference of guests.
- Handled customer payments and updated reservations with BART
- Maintained tidy work area to support cleanliness and quality standards.
- Greeted guests and facilitated check-in and check-out procedures.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Provided guests with keys and directions to room.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Unemployed
Unemployed
2016.12 - 2018.08
Front of house team member
Premier Inn Hotel
Purfleet, Thurrock
2014.11 - 2016.12
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Managed customer-related issues following company policies and procedures.
- Handled reservations to maximise covers and revenue.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Provided guests with keys and directions to room.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
Play worker
Sun and Moon Play care Scheme
2012.07 - 2014.09
- Providing suitable play facilities for Children aged 3 to 11 years
- Contributing to and participating directly in programmes and activities for the
- Children
- Preparing for daily activities and clearing up after club sessions
- Assisting in planning menus and ensure the children have a nutritional snack that meets their individual needs
- Dealing with parents and taking payments
- Promoting and working within the Club's Policies and Procedures
- Jobcentre work programme For Two weeks 2013
- Equality and diversity
- Team building skills
- Communication skills
- Health and safety in the workplace
- Customer service
Education
Diploma of Higher Education - Hair and Beauty
Redbridge Alternative Provision
Ilford 2011.09 - 2012.09
GCSEs -
The Sydney Russell School
Dagenham 2009.09 - 2011.08
Eastbuy Comprehensive School
2007.09 - 2009.08
Skills
- Drinks upselling
- Communication skills
- Team building
- Multi-line telephone systems
- Night audit
- Administrative skills
- Conflict management
- Hospitality services
- Guest services
- Reservations systems
- Payment processing
- Professionally presented
- Microsoft adept
- Methodical multitasking
Languages
English
Fluent
Timeline
Night receptionist
Premier Inn Hotel
2019.09 - Current
Duty Manager
Premier Inn Hotel
2019.01 - 2019.09
Front of house team member
Premier Inn Hotel
2018.08 - 2019.01
Unemployed
Unemployed
2016.12 - 2018.08
Front of house team member
Premier Inn Hotel
2014.11 - 2016.12
Play worker
Sun and Moon Play care Scheme
2012.07 - 2014.09
Diploma of Higher Education - Hair and Beauty
Redbridge Alternative Provision
2011.09 - 2012.09
GCSEs -
The Sydney Russell School
2009.09 - 2011.08
Eastbuy Comprehensive School
2007.09 - 2009.08