Irmina Kolodziej
Southampton ,Hampshire
Overview
18
18
years of professional experience
20
20
years of post-secondary education
Work History
Bar supervisor and night call worker at hotel
White star tavern butick Hotel and restaurant
Southampton , Hampshire
06.2020 - 11.2025
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Greeted and seated guests to establish prompt, high quality service.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
- Resolved customer complaints promptly, maintaining a positive atmosphere and ensuring satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Processed cash, credit card and voucher payments to fast track process.
- Maintained an up-to-date knowledge of industry trends, continuously improving the beverage offering.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Regularly reviewed and updated the bar menu, incorporating customer feedback and seasonal ingredients.
- Implemented health and safety protocols, ensuring compliance with legal and company policies.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Received orders from wait staff and delivered beverages to guests.
- Conducted regular training sessions on responsible serving practices and licensing laws.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Pitched in to help with meal service and kitchen tasks during peak periods and employee absences.
- Oversaw the preparation and presentation of beverages to maintain high quality standards.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Developed and implemented staff training programmes to enhance customer service skills and product knowledge.
- Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Participated in mixology competitions, gaining recognition and awards for the establishment.
Chef de Partie
Banna warf restaurant
Southampton , Hamble
06.2018 - 03.2020
- Maintained high standards of kitchen hygiene, cleanliness, and organisation, meeting rigorous health and safety guidelines.
- Prepared and cooked high quality food following recipes and menu guidelines.
- Followed strict health and safety guidelines in kitchen.
- Prepared a wide range of dishes, adhering to menu specifications and quality standards, enhancing customer satisfaction.
- Prepped foods to be roasted, sautéed, fried and baked.
- Enforced health and safety standards for food storage, preparation and handling.
- Monitored food temperatures during storage and cooking to comply with health and safety regulations, reducing risk of foodborne illnesses.
- Developed and maintained positive working relationships with all kitchen and restaurant staff, fostering a harmonious and productive workplace.
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
- Collaborated with the head chef to develop new menu items, incorporating seasonal ingredients and innovative cooking techniques.
- Led by example, upholding high standards of professionalism, punctuality, and personal presentation in the kitchen.
- Developed high-quality dishes for guests, including starters, mains and desserts.
- Sliced fruit and vegetables for various menu items and stored for later use at proper temperatures.
- Experimented with new dish creations by incorporating customer recommendations and feedback.
Staff floor and bar tender
Pulcinellla Italian restaurant
Southampton , Hampshire
01.2011 - 04.2017
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Kitchen Hand
Pulcinellla Italian restaurant
Southampton , Hampshire
03.2008 - 06.2010
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Washed and put away cookware, utensils and dishes.
- Assisted in the preparation of basic food items under chef supervision, adhering to recipes and quality standards.
Education
GCSEs - Wyzsza szkola turystyki I rekreacji
Technikum zywienia I gospodarstwa domowego
Kunow, Woj swietokrzyskie 06.2006 - 06.2026
Skills
- Customer service
- Team building
- Bar management
- Food safety
- Staff training
- Problem resolution
- Team motivating
- Staff supervision
- Till and cash handling
- Conflict Resolution
- Upselling techniques
- Bar operations supervision
- Cleaning and sanitation procedures
- Staff motivation
- Serving temperatures knowledge
- Table service
- Drinks upselling
- Alcohol service etiquette
- Bartending and customer service training
- Cocktail preparation
- Understanding of licensing laws
- Bar equipment usage
- Quality Assurance
- Safe food handling
- Shift supervision
- Nightly shift and incident reporting
- Hospitality standards knowledge
- Food safety understanding
- Incident de-escalation
- Composure under pressure
- Fresh garnish sourcing
- Liquor knowledge
- Health and safety certifications
- Tactful complaint handling
- Speed pouring technique
- Beverage delivery coordination
- Attentive customer service
- Restaurant layout optimisation
- Glassware cleaning
- Inventory control understanding
- Health and Safety regulations
- Event planning
- Point of sale systems
Languages
Polish
First language
English
Upper intermediate
B2
Affiliations
- Member, Institution of [Type]
Interests
Sport, interior design,reading, running ,healthy cooking vegan food, vegan diet
Timeline
Bar supervisor and night call worker at hotel
White star tavern butick Hotel and restaurant
06.2020 - 11.2025
Chef de Partie
Banna warf restaurant
06.2018 - 03.2020
Staff floor and bar tender
Pulcinellla Italian restaurant
01.2011 - 04.2017
Kitchen Hand
Pulcinellla Italian restaurant
03.2008 - 06.2010
GCSEs - Wyzsza szkola turystyki I rekreacji
Technikum zywienia I gospodarstwa domowego
06.2006 - 06.2026