Martha Theresa

• Planned itineraries for guests.
• Generated shipment invoices, prepared packages and set up deliveries for customers.
• Responded to telephone enquiries from clients, vendors and members of public.
• Provided critical administrative support to 10 co-workers.
• Did in housing training to handled the Charter flights

• Increased new business through strategic networking and cold calling through inhouse calls.
• Kept clear, detailed customer records to maximise future sales opportunities.
• Tracked customer satisfaction rates and resolved reported complaints.
• Attended to guest delegates, Meet & Greet at the Airport Lounge.
• Attended as Hostess to evening guest meetings.
• Sent flowers & fruit baskets to the guest rooms.
• Pleasant morning calls to all the in house guest,

• Effectively managed all spa operations, generating a minimum of Rs, 25,000/- to 45,000/- in revenue per day.
• Developed seasonal promotions that increased traffic flow by [Number]% in [Timeframe].
• Achieved 95% customer satisfaction rating by training and mentoring reception staff to deliver exceptional customer service.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Planned centre activities and recreational programmes based on identified patron needs.
• Maintained strong working relationships with colleagues and senior management.
• Kept up-to-date knowledge of and upheld compliance with health and safety regulations.

• Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Improved team performance by conducting reviews and KPI data analysis.
• Liaised with auditors and prepared facilities to support successful audits.
• Oversaw emergency procedures and administered first aid.
• Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
• Led team of 25 + to deliver top-quality service and achieve company targets.
• Wrote end of shift reports to facilitate service continuity.

• F&B Department coordinator for delegates Coordinator for multinational delegate conferences
• RG46XB as a Home Guardian/Caretaker since 1st February 2022 until 31st December 2022
• Since it was a family home, I solely took responsibilities and collaborated with the full in-house work, as well as took utmost care of their disability grown up adult son and as per guidance gave medical/practical assistant.

• Handled the Guest Arrival & Departure Charter flights. Monitored the guest transport.
• Organised the welcome service to all the arrival guest
• Departure gift to every rooms/organised surprise birthday & anniversary cakes/ A bottle of wine of in house brands.
• Organised Sight Seeing tours within Indian & Goa.
• Promoted promotional Sales for different functions such as large engagements & weddings/birthday parties & outdoor picnics.
• Kept the sales records of repeat guest.

Fresher in my first post so I was under training in all the Heads of departments.

Most of the weekdays/weekends I had to delegate myself to the Restaurant outlets with Morning Buffet Brunch /Lunch /Dinners .

Handled Banquest & Conferences.

Did in house 6 months training by attending to all the International Charter flights Morning & Night flights of Arrivals & Departures.