Andrew Bassey
London,Greenwich
Summary
Results-driven professional experienced in social media marketing, drinks upselling, and management. Delivered business growth through strong leadership, effective problem-solving, and a resourceful approach to communication and marketing strategies. Focused on driving innovation and high-quality service through collaborative teamwork and training initiatives.
Overview
9
9
years of professional experience
Work history
Night Hotel Member Receptionist
CitizenM hotels
London , victoria
2024.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Delivered friendly, efficient customer service while effectively resolving challenging situations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Enhanced customer satisfaction by proactively resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Utilised positive customer service approach to elevate satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- experience in using operating systems like apoleo and island browser to conduct auditing and handle reservations
- experience in the bar area, upsetting our signature cocktails and house spirits and house wines
Croupier
Hippodrome Casino
London, london
2022.09 - 2024.10
- Worked collaboratively with security team to manage crowd control during peak hours.
- Observed players' behaviour attentively whilst on duty to ensure adherence to house rules.
- Exchanged money for chips, facilitating seamless transitions between games.
- Demonstrated exceptional customer service by greeting patrons and assisting them with gaming rules.
- Stocked gaming tables with necessary supplies regularly for smooth operations.
- Handled challenging situations calmly, resolving disputes efficiently.
- Provided game instructions for new players, increasing their enjoyment.
- Enhanced player satisfaction with proficient handling of gaming chips and cards.
- Operated betting games, providing an engaging experience to customers.
- Facilitated high-stakes games to ensure accurate payment of winnings.
- Managed game operations for smooth gameplay, ensuring fair play.
- Maintained concentration during long hours, ensuring accuracy in all transactions.
- Performed routine checks on gaming equipment to maintain optimal performance levels.
- Monitored tables closely, detecting any signs of cheating.
- Ensured a pleasant gaming environment by maintaining excellent cleanliness standards.
Cafe manager
kingshouse sports facility
london , chiswick
2021.08 - 2022.09
- Improved customer satisfaction by delivering prompt and professional service.
- Managed inventory effectively, maintaining optimal stock levels.
- Developed promotional strategies, driving an increase in sales volume.
- Fostered positive work environment, enhancing team morale and collaboration.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
- Recommended improvements to management which led to reduced operational costs.
- Incorporated feedback from customers into menu adjustments enhancing overall experience.
- Boosted cafe's reputation with proactive conflict resolution strategies.
- Implemented innovative menu changes, attracting more customers to the cafe.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Upheld high cleanliness standards for optimal dining experience.
- Handled customer complaints effectively, preserving the brand image.
Team member
McDonald's
london, newham
2017.08 - 2019.03
- Implemented recycling initiatives to reduce waste and promote sustainability.
- Ensured workplace cleanliness with regular maintenance tasks.
- Optimised inventory control to enhance operational efficiency.
- Provided excellent customer service to enhance business reputation.
- Organised weekly meetings to improve team communication and project alignment.
- Collaborated effectively with team members to meet project deadlines.
- Maintained high standards of food hygiene, securing customer trust.
- Conveyed product information effectively to customers, promoting sales.
- Improved team communication by organising weekly meetings.
Skills
- Drinks upselling
- Social media marketing
- Marketing
- Knowledge of [Software]
- Google Workspace
- Leadership
- Team building
- Problem-solving
- Calm under pressure
- Resourcefulness
- Communication skills
- [Type] Management
- Accounting
Timeline
Night Hotel Member Receptionist
CitizenM hotels
2024.11 - Current
Croupier
Hippodrome Casino
2022.09 - 2024.10
Cafe manager
kingshouse sports facility
2021.08 - 2022.09
Team member
McDonald's
2017.08 - 2019.03