Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
CustomerServiceRepresentative
CHIENYENWA NWACHUKWU

CHIENYENWA NWACHUKWU

Bradford

Summary

Patient care-focused and organized health care professional with a solid track record of assisting patients of different socio-economic backgrounds. Committed to the values of compassion, dignity, collaboration, and responsibility. Demonstrated human relation capability and practical communication skills. Ability to provide care appropriate to the age and population served. Versed knowledge of clinical procedures and health interventions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Health Care Assistant

LOTUS CARE
11.2022 - Current
  • Check assigned patients’ care plans in order to determine backgrounds and care strategies
  • Assist patients with personal tasks such as toileting, grooming, and bathing
  • Prepare meals in accordance with set dietary requirements, and ensure patients partake their food on time
  • Administer medication on time, in accordance with care plan
  • Assist with mobility and rehabilitation tasks
  • Oversee patients’ conditions in order to ensure their safety and wellbeing
  • Run errands such as grocery shopping and bill paying
  • Meet with family members so as to discuss and understand patients’ needs
  • Create logs of patients’ conditions for the benefit of healthcare professionals
  • Handle meal preparation work, following patients’ dietary requirements.

Customer Relationship Officer

FEDERAL MEDICAL CENTRE - EBUTTE-META, LAGOS
11.2019 - 12.2021
  • Documented each patient's progress following set metrics
  • Supervised and provided training to patients in self-care hygiene
  • Communicated with patients or their family on health programs and care plan
  • Assisted medical teams in developing and implementing care plans and policy monitoring
  • Ensured patient's physical safety by making sure their environment is safe and secure
  • Established top-notch vendor relations and complaint resolution with health product suppliers
  • Recommended series of healthcare policies, as a result, increased client interest
  • Reduced patient inflow by 45% by reinstating the online appointment scheduling system, which increases patients' satisfaction rate
  • Coordinated seamless customer/patient service experience between the various health departments
  • Prepared complimentary emails and text messages to the hospital's healthcare workers of the hospital and clients/patients
  • Conducted business strategy presentations on behalf of the team for efficient business transitions.

Health Administrative Assistant

OLAJUMOKE HEALTH CENTRE
11.2018 - 10.2019
  • Assisted patients in filling out registration and admission forms, and obtained necessary information, such as medical histories
  • Implemented preliminary healthcare education session, which successfully provided patients with procedural information and healthy living protocols
  • Organized medical outreach to the local community of Ojodu and its environs on public health management.

Education

Master Of Public Health -

University of Bradford, United Kingdom
09.2023

Bachelor of Science (BSc) in Public Health -

Federal University of Technology Owerri, Nigeria
11.2017

Skills

  • Excellent spoken and written communication
  • Dedicated and careful
  • Able to adhere to all policies and procedures of the employer
  • High level of accuracy and attention to detail
  • Skilled in Word and Excel
  • Admirable organizational and time-management skills
  • Thorough understanding of medical terminology
  • Excellent sense of humor and patience
  • Great assessment skills
  • A responsive and caring personality
  • Infection Control
  • Mobility Support
  • Feeding Assistance
  • Chart Management
  • Patient Education
  • ADL Support
  • Personal Grooming Care
  • Patient Companionship
  • Record Preparation
  • Care Monitoring
  • Health Education
  • Patient Evaluations
  • Wound Care
  • Medication Administration
  • Home Care Aide (HCA)
  • Client Documentation
  • Patient Care Technician/Assistant
  • Vital Signs
  • Patient Relationship Building
  • Patient Care Technician (PCT)
  • Certified Home Health Aide
  • Personal Care Aide
  • Patient Care Technician/Assistant (CPCT/A)
  • Home Health Aide (HHA)
  • Quality Assurance Controls
  • Time Management
  • Emotional Support
  • Emotional and Social Support
  • Patient Care
  • Nonviolent Crisis Intervention (NVCI)
  • Collecting Vital Signs
  • Preparing Meals
  • Oral Hygiene
  • Support Services
  • Supporting Personal Needs
  • Companionship and Emotional Support
  • Calm Under Stress
  • Using a Spectrometer
  • Recording Vital Signs
  • Medical Office Administration
  • Attention to Detail
  • Observation Documentation
  • Transporting Patients
  • Vital Signs Monitoring
  • Quality Assurance
  • Caregiver Relations
  • Patient Assessments
  • First Aid Certification
  • Mobility Assistance
  • Basic Life Support
  • Catheter Care
  • Biohazard Disposal
  • Injury Prevention
  • Universal Precautions

Certification

  • Medication Administration and Practice
  • Infection Control
  • Basic Life Support
  • Nutrition and Hydration
  • Wound Care and Tissue Viability Training
  • Anti-Bribery and Corruption
  • Safeguarding Children (Children Protection)
  • Conflict Resolution and Complaints Handling
  • Mental Capacity
  • Information Governance in GDPR
  • Equality Diversity & LGBTQ+
  • Safeguarding Adults Level 1 & 2 (Adult Support and Protection)
  • Lone Worker Training
  • Moving and Handling Theory
  • Fire Safety
  • Food Hygiene
  • Health, Safety & Welfare (in COSHH & RIDDOR)
  • First Aid
  • Health and Safety
  • Face to Face Manual Handling

References

Available on request

Timeline

Health Care Assistant

LOTUS CARE
11.2022 - Current

Customer Relationship Officer

FEDERAL MEDICAL CENTRE - EBUTTE-META, LAGOS
11.2019 - 12.2021

Health Administrative Assistant

OLAJUMOKE HEALTH CENTRE
11.2018 - 10.2019

Master Of Public Health -

University of Bradford, United Kingdom

Bachelor of Science (BSc) in Public Health -

Federal University of Technology Owerri, Nigeria

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