Cheryl Carter
Spalding,Lincolnshire
Summary
Dynamic professional with a strong foundation in communication excellence and outstanding customer service. Demonstrates persuasive negotiation skills and expertise in social media advertising, driving successful marketing campaigns. Adept at payment processing and appointment management, ensuring seamless operations. Possesses comprehensive product and service knowledge, enhancing customer engagement and interaction. A motivated self-starter skilled in consultative selling techniques, maintaining patience and composure under pressure. Known for discretion and professionalism, with a keen attention to detail and quick learning ability. Knowledgeable in licensing laws, showcasing decision making aptitude and excellent timing. Aspires to leverage these competencies towards achieving strategic career goals within the industry.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
Bar & Catering assistant
Crown Hall Farm
Spalding, Lincolnshire
06.2024 - Current
- Served customers to foster a friendly atmosphere.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Collaborated with other team members for smooth catering operations during events.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Checked identification to maintain legal compliance.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Restocked bar efficiently during busy periods.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Senior Hair Stylist
Hers n Sirs Hair Studio
Spalding, Lincolnshire
02.2007 - Current
- Specialised in modern hairstyling trends to increase client retention.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Facilitated smooth appointment scheduling processes through efficient use of booking system software-minimising waiting time for customers.
- Managed challenging customer situations effectively, restoring trust in our services and maintaining strong relationships.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for clients; providing warm greetings and helpful assistance upon arrival.
- Created relaxing atmosphere through excellent customer service skills; improved overall client experience.
- Delivered exceptional customer service by understanding and meeting client needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Balanced till at end of day, maintaining accurate records.
- Performed regular stock checks for timely replenishment of salon supplies, preventing disruption of service provision
- Increased repeat business by providing high-quality haircuts.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
Education
NVQ Level 1 - Hairdressing
Aprenticeship
Spalding, Lincolnshire 09.2000 - 05.2001
NVQ Level 2 - Hairdressing
Apprenticeship
Spalding, Lincolnshire 09.2001 - 05.2002
NVQ Level 3 - Hairdressing
Apprenticeship
Spalding, Lincolnshire 09.2018 - 05.2019
Skills
- Communication excellence
- Outstanding customer service
- Persuasive negotiation
- Social media advertising
- Payment Processing
- Appointment management
- Social media marketing
- Product and service knowledge
- Customer engagement and interaction
- Motivated self-starter
- Consultative selling techniques
- Patience and composure
- Discretion and professionalism
- Attention to Detail
- Quick learner
- Knowledge of licensing laws
- Decision Making aptitude
- Excellent timing
Affiliations
- Going to the gym
References
References available upon request.
Timeline
Bar & Catering assistant
Crown Hall Farm
06.2024 - Current
NVQ Level 3 - Hairdressing
Apprenticeship
09.2018 - 05.2019
Senior Hair Stylist
Hers n Sirs Hair Studio
02.2007 - Current
NVQ Level 2 - Hairdressing
Apprenticeship
09.2001 - 05.2002
NVQ Level 1 - Hairdressing
Aprenticeship
09.2000 - 05.2001