Charlotte Poll
Leicester ,Leicestershire
Summary
Dedicated and skilled professional with experience in high-volume dining environments. Demonstrates exceptional customer service, composure under pressure, and proficiency in cash handling and taking card payments. Adept at food running, order taking, cocktail preparation, and speciality coffee preparation. Committed to delivering outstanding service and enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
Front of house team member
Bambu
Braunton, Devon
02.2023 - Current
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions accurately, ensuring accurate financial records.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Established rapport with regular diners, fostering a loyal client base.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Helped with washing dishes in the kitchen after a busy service
- Prepared desserts to go out to customers
- Occasionally worked behind the bar, making a range of drinks, including cocktails
- Made coffee including drinks with speciality milk
- Experience with taking payments on a card machine
Cleaner
Holidays in Croyde Ltd.
Croyde, Devon
05.2022 - 08.2023
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Achieved spotless environment for clients through thorough dusting, mopping, and sweeping.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Restocked, refreshed and sanitised bathroom facilities.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
Waitress
The Williams Arms
Braunton, Devon
01.2019 - 02.2023
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
Bachelor of Arts - Media and Communication
De Montfort University
Leicester 09/2024 -
A-Levels - Art and Design
Petroc College
Barnstaple 09/2020 - 06/2022
A-Levels - Sociology
Petroc College
Barnstaple, Devon 09/2020 - 06/2022
A-Levels - English Language
Petroc College
Barnstaple, Devon 09/2020 - 06/2022
Skills
- Customer Service
- Composure under pressure
- Cash handling
- High-volume dining
- Food running
- Order taking
- Cocktail preparation
- Specialty coffee preparation
Timeline
Front of house team member
Bambu
02.2023 - Current
Cleaner
Holidays in Croyde Ltd.
05.2022 - 08.2023
Waitress
The Williams Arms
01.2019 - 02.2023
Bachelor of Arts - Media and Communication
De Montfort University
09/2024 -
A-Levels - Art and Design
Petroc College
09/2020 - 06/2022
A-Levels - Sociology
Petroc College
09/2020 - 06/2022
A-Levels - English Language
Petroc College
09/2020 - 06/2022
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