WILLIAM WOOLLEY
Lincoln,Lincolnshire
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Front of House Team Member
University of Lincoln Student's Union
Lincoln, Lincolnshire
10.2022 - 06.2023
- Practiced healthy and safety measures to comply with regulations.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimise delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed restaurant closing duties.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
Kitchen Team Member
University of Lincoln Student's Union
Lincoln, Lincolnshire
10.2021 - 06.2022
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared fresh, enjoyable breakfasts, lunches, and dinners for diners.
- Updated menus regularly, catering to range of dietary requirements to generate return custom.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Prepared and cooked dishes with accuracy and efficiency for 30-minute guarantee food service.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Briefed teams on menu changes, daily specials and out-of-stock items.
After School Activities Coordinator
Danesholme Junior Academy
Corby, Northamptonshire
06.2018 - 07.2018
- Coordinated care for children aged 8 to 11.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
- Developed fun, stimulating activity programs promoting healthy child development.
- Assisted with sign-in and welcoming procedures to build meaningful relationships with children and parents..
- Created safe environment and established reliable routine to ease potential anxieties and reduce behavioural issues.
- Supervised and monitored play activities to identify issues with emotional or physical development.
Tutor
Kingswood Secondary Academy
Corby, Northamptonshire
01.2018 - 09.2018
- Science GCSE and Biology and Chemistry A-Level
- Planned lessons to target subject weaknesses and build skills within strengths.
- Applied strong knowledge of UK national curriculum to enhance attainment levels.
- Helped students prepare for routine and standardised tests, including university entrance exams.
- Offered complete instructional support for students unable to attend regular classes.
- Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
- Set clear targets and delivered feedback to achieve student goals.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
Volunteer Worker
Lakelands Hopsice
Corby, Northamptonshire
08.2017 - 09.2017
- Created marketing materials to be used for promotion of events and other fundraising pushes.
- Recruited, organised and managed volunteers to carry out varied charity activities.
- Participated in brainstorming to develop new methods to raise funds.
- Delivered charity events to maximise donations.
- Provided support and supplies to volunteers to successfully carry out duties.
Education
Master of Science - Biochemistry and Molecular Biology
10.2022 -
Investigating new avenue's for immunotherapy treatment for blood cancers and exploring the relationship between macrophage and leukaemic cells.
Bachelor of Science (Hons) - Biomedical Science
09.2019 - 06.2022
- Developed personal interest in oncology, immunology and haematology.
- Completed dissertation on Hsp90/Cdc37 relationship changes in different stressor conditions in Saccharomyces cerevisae.
Skills
- Money handling
- Outstanding customer service
- Confident communicator
- Till trained
- Beer, wine and cocktail service
- Till balancing
- Bar cleaning and maintenance
- Food service
- Allergy awareness
- FOH procedures
- Interpersonal skills
- Efficient under pressure
- High-volume dining
- Food safety understanding
- Menu memorisation
- Table check-ins
- Table service
Timeline
University of Lincoln - Master of Science, Biochemistry and Molecular Biology
10.2022 -
Front of House Team Member - University of Lincoln Student's Union
10.2022 - 06.2023
Kitchen Team Member - University of Lincoln Student's Union
10.2021 - 06.2022
University of Lincoln - Bachelor of Science (Hons), Biomedical Science
09.2019 - 06.2022
After School Activities Coordinator - Danesholme Junior Academy
06.2018 - 07.2018
Tutor - Kingswood Secondary Academy
01.2018 - 09.2018
Volunteer Worker - Lakelands Hopsice
08.2017 - 09.2017
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