Louise Clegg

Provided friendly front of house service at The Hart of Hartford.

Serving food and drinks, taking orders, and making sure customers had a good experience,

Helped clearing tables and maintaining a clean dining area.

Pitched in with kitchen porter duties when needed.

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Greeted customers warmly, establishing rapport and recommending personalised drink and pastry options.
• Described menu items clearly, tailoring suggestions based on customer preferences to enhance their experience.
• Managed point-of-sale systems, processing transactions accurately and efficiently.
• Wrapped and packaged prepared food for customer takeaways.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure compliance with safety standards.
• Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.

• Delivered friendly, attentive service by responding promptly to customer inquiries and processing orders.
• Managed complex transactions including fuel payments, lottery sales, and age-restricted purchases with 100% accuracy.
• Ensured impeccable merchandising of M&S Simply Food section while managing stock rotation to minimize waste.
• Upheld cleanliness and safety standards in compliance with strict health regulations.