Charlotte George
Wombourne ,West Midlands
Summary
- I am dedicated to providing excellent service in a customer facing environment.
- I am courteous, outgoing and hardworking with excellent interpersonal communication skills.
- I work well alone or as part of a team and enjoy working in a fast paced environment.
- I am dependable and flexible, always willing to stay over if demand dictates and cover additional shifts if required.
- I am very keen to learn and developed new skills and seek out new responsibilities within a wide range of employment areas.
Overview
3
3
years of professional experience
Work history
Waiting and Bar Staff
Marstons
Wombourne, West Midlands
03.2025 - 05.2025
- Served customers to foster a friendly atmosphere.
- Adhered to health and safety regulations strictly.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Ensured customer satisfaction by providing excellent service.
- Prepared beverages, ensuring consistent quality.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Followed food safety and hygiene requirements to protect guests.
- Demonstrated excellent communication skills with customers and colleagues alike.
- Collaborated closely with kitchen staff for seamless food delivery process.
- Prioritised multitasking under high pressure situations, improving overall service speed.
- Met dietary requirements of customers by coordinating with kitchen staff effectively.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Business Admin Apprentice
WHS Plastics Ltd
Brierley Hill, West Midlands
04.2024 - 06.2024
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Engaged in team discussions, meetings and training.
- Finished on-the-job training within set deadlines.
- Helped complete payroll on weekly basis
- Observed confidentiality principles whilst handling sensitive information.
- Performed data entry tasks for accurate record-keeping.
- Archived files regularly, enabling easy access when required.
- Maintained organised workspace, promoting a productive environment.
Bar staff member
Wombourne Cricket Tennis and Bowling Club
Wombourne , West Midlands
04.2022 - 08.2023
- Ensured customer satisfaction by providing excellent service.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Assisted in training new staff, contributing to team efficiency.
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
Education
BTEC Diploma Level 3 - Creative Media Practice
Dudley College of Technology
Dudley07.2022
GCSEs - Mathematics
Dudley College of Technology
Dudley06.2021
BTEC National Diploma Level 2 - Creative Media Skills
Dudley College of Technology
Dudley06.2021
BTEC - Business Studies Enterprise
Wombourne High School
Wombourne 06.2020
Cambridge National - Health and Social Care
Wombourne High School
Wombourne 06.2020
GCSEs - Combined Science
Wombourne High School
Wombourne 06.2020
GCSEs - English Literature
Wombourne High School
Wombourne 06.2020
GCSEs - English Language
Wombourne High School
Wombourne 06.2020
Skills
- Outstanding customer service skills
- Proficient in Microsoft 365
- Good attention to detail
- Understanding of Excel spreadsheets
- Strong communication skills
- Organised and reliable
- Positive attitude
- Courteous and friendly
- Good at problem solving
- Works well as part of a team or independently
- Hard working
- Adaptability and flexible
- Cash handling
- Customer Service
- Payment Processing
- POS Systems
Timeline
Waiting and Bar Staff
Marstons
03.2025 - 05.2025
Business Admin Apprentice
WHS Plastics Ltd
04.2024 - 06.2024
Bar staff member
Wombourne Cricket Tennis and Bowling Club
04.2022 - 08.2023
BTEC Diploma Level 3 - Creative Media Practice
Dudley College of Technology
GCSEs - Mathematics
Dudley College of Technology
BTEC National Diploma Level 2 - Creative Media Skills
Dudley College of Technology
BTEC - Business Studies Enterprise
Wombourne High School
Cambridge National - Health and Social Care
Wombourne High School
GCSEs - Combined Science
Wombourne High School
GCSEs - English Literature
Wombourne High School
GCSEs - English Language
Wombourne High School
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