Jay Evans
Llanelli,Carmarthenshire
Summary
Hospitality professional with strong expertise in customer engagement and service etiquette. Proficient in POS systems and skilled in managing high-pressure situations while maintaining a positive atmosphere. Committed to ensuring customer satisfaction and fostering repeat business through effective complaint resolution and rapport building.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Bar and Waiting staff
Rebekah Dawson
Llanelli, Carmarthenshire
10.2018 - 12.2025
- Provided efficient service by processing orders through the POS system and ensuring customer satisfaction
- Resolved customer complaints diplomatically, fostering a welcoming environment for repeat visits.
- Prioritised multitasking under high pressure situations, improving overall service speed.
- Assured cleanliness of dining area for a pleasant environment.
- Demonstrated excellent communication skills with customers and colleagues alike.
Bar and Waiting staff
Ildiko Heidinger
Llanelli, Carmarthenshire
03.2019 - 12.2019
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
- Increased efficiency with quick and accurate order taking.
- Effectively managed reservations over phone and in person to avoid any confusion or delay.
- Collaborated closely with kitchen staff for seamless food delivery process.
- Displayed good knowledge of menu items, assisting customers make informed choices.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Cleared, set and restocked tables for quick table turnaround.
Bar and Waiting staff
Ian Richardson
Carmarthen, Carmarthenshire
06.2018 - 10.2018
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
A-Levels - English Literature
Strade Sixth Form
Llanelli, Carmarthenshire 09.2016 - 06.2018
A-Levels - History
Strade Sixth Form
Llanelli 09.2016 - 06.2018
A-Levels - Psychology
Strade Sixth Form
Llanelli, Carmarthenshire 09.2016 - 06.2018
GCSEs - Maths / English / Welsh / Science / Business / History / Tourism / Computer Science / BAC
Strade Secondary School
Llanelli, Carmarthenshire 09.2014 - 07.2016
Skills
- Service etiquette
- POS system operation
- Coffee machine operation
- Time management mastery
- Exceptional interpersonal skills
- Multitasking efficiency
- Customer Service
- Complaint resolution
Languages
Welsh
Fluent
Personal Statement
I would consider myself ambivert in character therefore able to adapt to my surroundings socially in order to produce the expected attitude required for a certain scenario or work placement. I have come to realise my individuality as a person, and what I excel at most which is writing. I have learnt to love writing as an almost extension of my personality, and therefore am able to analyse my surroundings in a very distinct and imaginative way. Other activities include music instrumentalism. I also enjoy reading during downtime and attending the gym. I believe that these interests are important as it demonstrates my motivations to improve and grow as a person.
Timeline
Bar and Waiting staff
Ildiko Heidinger
03.2019 - 12.2019
Bar and Waiting staff
Rebekah Dawson
10.2018 - 12.2025
Bar and Waiting staff
Ian Richardson
06.2018 - 10.2018
A-Levels - English Literature
Strade Sixth Form
09.2016 - 06.2018
A-Levels - History
Strade Sixth Form
09.2016 - 06.2018
A-Levels - Psychology
Strade Sixth Form
09.2016 - 06.2018
GCSEs - Maths / English / Welsh / Science / Business / History / Tourism / Computer Science / BAC
Strade Secondary School
09.2014 - 07.2016