Charlotte Davis
Clacton On Sea,Essex
Summary
I am a hardworking and motivated individual with a strong eagerness to develop my knowledge and skills across a wide range of administrative departments. I am adaptable, organised and committed to learning new processes while contributing effectively to a professional team.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Administrator
Veolia UK
Clacton-on-Sea, Essex
2023.02 - Current
- Assumed responsibility of receptionist duties.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Provided comprehensive secretarial support to the managers, ensuring smooth daily operations.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Processed purchase orders to ensure timely replenishment of stock.
- Checked incoming deliveries for accuracy against purchase orders.
- Handled complaints efficiently, ensuring customer satisfaction.
- Processed and recorded customer payments accurately.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
Team leader supervisor
Morrisons
Clacton-on-Sea, Essex
2022.07 - 2023.02
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Identified areas of improvement, implementing changes accordingly.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Upheld high standards of service delivery by providing constructive feedback to team members regularly.
- Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Managed shift schedules for efficient workflow.
- Delegated tasks effectively, maximising productivity across the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Communications and marketing administrator
Brightlingsea Harbour
Brightlingsea, Essex
2022.02 - 2022.07
- Fostered customer engagement with timely and targeted social media posts.
- Contributed innovative ideas during brainstorming sessions, fostering creative problem-solving approaches.
- Managed website content, ensuring up-to-date and relevant information was available.
- Oversaw email marketing campaigns, enhancing customer relations and retention.
- Designed promotional materials to boost company profile in the market.
- Improved record keeping by maintaining organised digital and physical files.
- Fostered positive working environment through polite reception of visitors and efficient handling of their requests.
- Prioritised tasks for improved productivity in a fast-paced environment.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Facilitated smooth transactions with effective handling of payments and receipts.
- Processed payments, managed invoices keeping financial records up-to-date.
Nursery practitioner
Little Holland Nursery
Clacton-on-Sea, Essex
2021.05 - 2021.07
- I attended this as work experience alongside my college course
- Managed child behaviour effectively resulting in harmonious learning environments.
- Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
Kennel hand
Hilltop Kennels
Thorrington, Essex
2019.01 - 2019.11
- As a volunteer I remained on call for any last minute shifts/cover
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Constantly observed all health and safety regulations whilst carrying out tasks to minimise risk of injury or accidents.
- Monitored animal behaviour closely, promptly reporting any unusual signs to kennel managers
- Facilitated efficient operations by preparing food and feeding animals on schedule.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs -
Colchester Institute
Colchester 09/2020 - 06/2021
NCFE Cache L2 Diploma - Early Years and Childcare
Colchester Institute
Colchester 09/2020 - 06/2021
L2 Power Boat License -
Essex Marine Training
Essex 03/2022 - 03/2022
Skills
- Advanced typing speed
- Virtual communication
- Office equipment operation
- Discretion and confidentiality
- Attention to Detail
- Order processing
- Operations management
- Database administration
- Strategic decision-making
- Telephone etiquette
- Highly organised
- Organisation and prioritisation
- Maintaining office records
- Reporting and documentation
- Time efficiency
- Safety consciousness
- Initiative taking
- Health and Safety Compliance
- Customer Service
Affiliations
- Travelling
- Animals
- Reading
Certification
Full uk driving license
First aid certification -2026
L2 RYA powerboat license - 2022
Timeline
Administrator
Veolia UK
2023.02 - Current
Team leader supervisor
Morrisons
2022.07 - 2023.02
Communications and marketing administrator
Brightlingsea Harbour
2022.02 - 2022.07
Nursery practitioner
Little Holland Nursery
2021.05 - 2021.07
Kennel hand
Hilltop Kennels
2019.01 - 2019.11
L2 Power Boat License -
Essex Marine Training
03/2022 - 03/2022
NCFE Cache L2 Diploma - Early Years and Childcare
Colchester Institute
09/2020 - 06/2021
GCSEs -
Colchester Institute
09/2020 - 06/2021