Charlotte Chappell
Bullwell, Nottingham,Nottinghamshire
Summary
Conscientious Care Assistant providing compassionate care and support to patients in their home settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. I like to bring my kind and bubbly personality to peoples doors to ensure i am making a positive impact on service users lives.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work history
Care assistant
Fosse Healthcare
Nottingham, Nottinghamshire
2022.04 - Current
- My main duties include; all aspects of personal care (such as assisting to wash and dress) retaining comfort and dignity throughout, domestic tasks and social calls.
- Ensuring optimal safety standards are maintained throughout client home, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care and patient activities for up-to-date client records.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Submitted reports to manager regarding status of client.
Customer service advisor
Boots
Mansfield, Nottinghamshire
2021.04 - 2022.01
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Tracked orders and processed refunds for new and existing customers.
Education
A-Levels - Level 3 Health and Social care
The Joseph Whitaker School
Mansfield 2018.09 - 2020.05
A-Levels - Psychology
The Joseph Whitaker School
Mansfield 2018.09 - 2020.06
A-Levels - Sociology
The Joseph Whitaker School
Mansfield 2018.09 - 2020.06
GCSEs - English
The Joseph Whitaker School
Mansfield 2016.09 - 2018.07
GCSEs - Mathematics
The Joseph Whitaker School
Mansfield 2016.09 - 2018.07
GCSEs - Level 2 Health and Social Care
The Joseph Whitaker School
Mansfield 2016.09 - 2018.07
GCSEs - double science
The Joseph Whitaker School
Mansfield 2016.09 - 2018.07
Skills
- Personal care
- Safeguarding knowledge
- Medication administration
- Activities of Daily Living
- Pressure area care
- Patient handling and positioning
- Basic life support
- Housekeeping
Timeline
Care assistant
Fosse Healthcare
2022.04 - Current
Customer service advisor
Boots
2021.04 - 2022.01
A-Levels - Level 3 Health and Social care
The Joseph Whitaker School
2018.09 - 2020.05
A-Levels - Psychology
The Joseph Whitaker School
2018.09 - 2020.06
A-Levels - Sociology
The Joseph Whitaker School
2018.09 - 2020.06
GCSEs - English
The Joseph Whitaker School
2016.09 - 2018.07
GCSEs - Mathematics
The Joseph Whitaker School
2016.09 - 2018.07
GCSEs - Level 2 Health and Social Care
The Joseph Whitaker School
2016.09 - 2018.07
GCSEs - double science
The Joseph Whitaker School
2016.09 - 2018.07