Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
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Charlie Shotton

Preston,Lancashire

Summary

Hardworking and dependable professional with experience in food hygiene, customer service, and team collaboration. First aid certified and quick to learn new skills, always stepping up to take on more responsibility. Great at staying active during busy shifts, ensuring tasks are completed efficiently, while maintaining a positive attitude and high standards of service. Committed to making a positive impact in any role, with a strong focus on customer satisfaction and promoting special offers.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Front of house team member

The Stags Head
Goosnargh, Lancashire
12.2023 - Current
  • Built strong rapport with guests, handled queries confidently, and kept communication clear between front of house and kitchen teams.
  • Worked closely with colleagues to ensure smooth service and exceed guest expectations during busy periods.
  • Managed several tables efficiently, prioritising tasks to keep service running on time during peak hours.
  • Stayed calm and adaptable in high-pressure situations, successfully managing the seating and service of over 200 guests during busy 8-hour shifts while maintaining high service standards.
  • Ensured accuracy in taking orders, processing payments, and keeping dining areas clean and well-presented.
  • Dealt with customer complaints politely and professionally, resolving issues quickly and informing management when needed.
  • Recommended menu items and promoted special offers to enhance the customer experience and increase sales.
  • Consistently arrived on time, ready to work, and dependable during busy shifts and weekends.
  • Followed hygiene protocols and safety standards to maintain a clean and safe environment for customers and staff.
  • Used point of sale systems confidently to process payments, take orders, and minimise customer wait times.

Glass Collector

Whittingham & Goosnargh Sports & Social Club
Goosnargh, Lancashire
02.2022 - 08.2022
  • Started working at 14, showing initiative and a strong work ethic from an early age.
  • Assisted in maintaining a high standard of cleanliness by clearing glassware and keeping the area tidy.
  • Developed a strong sense of time management, efficiently handling tasks during busy periods.
  • Learned to be discreet and professional around members, ensuring a respectful atmosphere.
  • Stayed physically active, handling the demands of a fast-paced environment while keeping things running smoothly.

Education

A-Levels - sports, biology, and psychology

Cardinal Newman College
Preston, Lancashire
09.2024 -

GCSEs - Maths, English, Sciences, Social care, Sports, Geography

Longridge high school
Longridge, Lancashire
09.2019 - 07.2024

Skills

  • Food hygiene management
  • Communication proficiency
  • First aid certification
  • Team collaboration
  • Flexibility
  • Motivation
  • Quality customer service

Accomplishments

  • Bronze Award – Duke of Edinburgh’s Award: Successfully completed the Bronze Award, demonstrating skills in teamwork, leadership, and problem-solving through a series of challenging outdoor expeditions and volunteering activities.
  • Clubman of the Year – Chorley Panthers RLFC: Awarded for exceptional commitment, teamwork, and leadership during my final year as a junior player.

Certification

First aid trained and certified through scouting

Affiliations

  • Rugby: Over 10 years playing rugby league and recently started rugby union. This has built my teamwork, discipline and resilience.
  • Scouting: Volunteering as a Young Leader for 4 years has developed my leadership, communication and planning skills.
  • Gaming: Enjoy strategy and team-based games that strengthen problem-solving, quick thinking and collaboration.

References

References available upon request.

Timeline

A-Levels - sports, biology, and psychology

Cardinal Newman College
09.2024 -

Front of house team member

The Stags Head
12.2023 - Current

Glass Collector

Whittingham & Goosnargh Sports & Social Club
02.2022 - 08.2022

GCSEs - Maths, English, Sciences, Social care, Sports, Geography

Longridge high school
09.2019 - 07.2024
Charlie Shotton