Charlotte Mitchell-Francombe
Bristol
Summary
Driven and enthusiastic student with a proven track record at Tesco, excelling in customer service and multitasking. Demonstrated ability to enhance customer satisfaction and increase sales through expert advice and product knowledge. Adept at working under pressure, fostering team collaboration, and eager to bring outstanding interpersonal skills and a positive attitude to a dynamic team. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Retail sales assistant
Tesco Superstore
Poole , Dorset
2022.11 - Current
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Organised displays to promote inventory and encourage customer purchases.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Trained and mentored new cashiers and clerks in correct processes.
Waitress assistant
Chicken and Blues
Poole , Dorset
2020.12 - 2022.11
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Increased order value by upselling sides, drinks and desserts.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised on food and drink choices based on customer preferences.
Education
A-Levels - Biology, Psychology and Sociology
Parkstone Grammar School
Poole 2020.09 - 2022.05
GCSEs - Biology, Chemistry, Physics, English Literature, English Language, Maths, PE, Business, Food Tech
Parkstone Grammar School
Poole 2017.09 - 2020.05
Skills
- Outstanding customer service
- Outgoing, enthusiastic and positive
- Energetic self-starter
- Eager to learn
- Multitasking
- Work well under pressure
- Team player
- Excellent interpersonal skills
References
References available upon request.
Timeline
Retail sales assistant
Tesco Superstore
2022.11 - Current
Waitress assistant
Chicken and Blues
2020.12 - 2022.11
A-Levels - Biology, Psychology and Sociology
Parkstone Grammar School
2020.09 - 2022.05
GCSEs - Biology, Chemistry, Physics, English Literature, English Language, Maths, PE, Business, Food Tech
Parkstone Grammar School
2017.09 - 2020.05
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