Charlea Hendry
Norwich,Norfolk
Summary
Detail-oriented professional with expertise in payments processing accuracy, complaint handling competence, and point of sale operation. Demonstrates tactfulness with difficult customers, ensuring compliance and customer satisfaction. Skilled in patience and tolerance, fostering positive interactions in challenging situations while maintaining high service standards.
Enthusiastic Team Member with knack for fostering collaboration and driving team success. Excel in maintaining high standards in customer service and operational efficiency. Delivered impactful solutions that enhance team morale and streamline processes.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Team member
Greggs
07.2024 - 08.2025
- My current job as team member at Greggs has continued my experience in customer service, the past two years in hospitality has taught me a lot about working with the public both in a team and independently. I have learnt how to resolve conflicts, how to better manage my time and has given me a lot more confidence with interacting with people face to face. Working at Greggs has also given me a basic understanding of food prep as well as health and safety protocols.
Receptionist and games keeper
Hollywood Bowl
09.2022 - 09.2023
- This job gave me experience in fast paced work environments, taking food orders, cash handling and working in teams and individually. This job allowed me to become well versed in communication, organisational skills and time management. I regularly stayed late or helped cover others shifts when needed and continue to take my passion for teamwork with me.
Farm assistant
Ardley Farm
01.2021 - 01.2021
- This role was a physically demanding job where I was part of team planting, weeding and harvesting many different products as well as giving me some experience in animal handling.
Education
GCSE’s - Sociolog Mathematics, Religious Studies, Art & Design, History, Combined Science, English Language, English Literature
Nobel School
01.2019 - 01.2021
Level 3 Diploma - Music performance
Oaklands College
01.2021 - 01.2023
Access to HE - Animal management
Easton College
Skills
- Payments processing accuracy
- Complaint handling competence
- Knowledge of allergen standards
- Tactfulness with difficult customers
- Point of sale operation
- Patience and tolerance
Affiliations
- MUSIC
- ANIMALS
- ART
Volunteer Experience
Hearts Aid, 2022, 2022, My volunteer work has given me baseline experience in retail pricing items, interacting with customers and stocking shelves.
Timeline
Team member
Greggs
07.2024 - 08.2025
Receptionist and games keeper
Hollywood Bowl
09.2022 - 09.2023
Farm assistant
Ardley Farm
01.2021 - 01.2021
Level 3 Diploma - Music performance
Oaklands College
01.2021 - 01.2023
GCSE’s - Sociolog Mathematics, Religious Studies, Art & Design, History, Combined Science, English Language, English Literature
Nobel School
01.2019 - 01.2021
Access to HE - Animal management
Easton College
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