Summary
Overview
Work history
Education
Skills
Timeline
Generic

Thomas Hedley

Haverfordwest,Pembrokeshire

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. I am seeking a position where I can be an immediate value using my strengths whilst developing my current skills further

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Support Worker (Housing)

Accomplish Group
Haverfordwest, Pembrokeshire
06.2022 - Current
  • Assessed clients and documented information for records and analysis.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Listened to clients' current struggles to signpost relevant support.
  • Helped service users to gain the ability to function independently in society.
  • Offered support in daily livingwhich includes financial planning, housing support, and legal guidance.
  • Assisting with medical needs, such as regular tests and administering prescription medication.

Factory Worker

Capestone Organic Poultry
Haverfordwest, Pembrokeshire
01.2022 - 04.2022
  • Inspected goods ahead of dispatch, minimising delivery errors.
  • Carefully loaded items for shipping, stacking securely to minimise product damage.
  • Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
  • Assembled complex products with strong systems knowledge.
  • Strictly followed company safety regulations, eliminating workplace accidents and incidents.

Customer Service Assistant

B&M Retail
Quedgeley, Gloucestershire
10.2020 - 01.2022
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Night Care Assistant

St Johns Care Trust
Quedgeley, Gloucestershire
09.2018 - 10.2020
  • Give support and care to the residents whilst maintaining their rights to independence, privacy, dignity and choice.
  • Assist residents with mobility problems and other physical disabilities including the use and care of aids and personal equipment.
  • Maintain all residents records and give/receive written and verbal reports, whilst ensuring confidentiality.
  • Monitor the needs of residents, informing a senior member of staff on duty or the sleep in/on call officer of any emergency situation or concern about the residents.
  • Carry out regular checks on the building with special reference to fire prevention at intervals determined by the registered manager.
  • Ensure that the home is secure, all fire doors closed and external doors and windows locked and machinery is off.

Sales Assistant

Matalan
Quedgeley, Gloucestershrie
06.2017 - 10.2018
  • Provide prompt and knowledgeable service to all customers enquiries in person or via telephone in a professional manner.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
  • Observed customer behaviours to identify security threats and escalate concerns to supervisors.
  • Able to use modern computerised equipment and specialised retail software.

Temporary Warehouse Assistant

Castell-Y
Narbeth, Pembrokeshire
02.2017 - 06.2017
  • Maintain stock levels of ingredients.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Working safely with machinery like power mixers and industrial ovens and production lines.
  • Monitor the quality of raw ingredients and finished products.

Care Assistant

Lynnefield Care Home
Haverfordwest, Pembrokeshire
06.2016 - 02.2017
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Completed documentation of care, hospital actions and patient activities.
  • Monitored ongoing care and proactively corrected problems.
  • Maintaining patient's hygiene such as cleaning and bathing.

Education

NVQ Level 2 - Hairdressing and Barbering

Pembrokeshire College
Haverfordwest
08.2010 - 05.2011

Skills

  • Team player
  • Critical thinking
  • Progress reporting
  • Emotional maturity
  • Documentation management
  • Excellent communication
  • Negotiation
  • Problem identification

Timeline

Support Worker (Housing)

Accomplish Group
06.2022 - Current

Factory Worker

Capestone Organic Poultry
01.2022 - 04.2022

Customer Service Assistant

B&M Retail
10.2020 - 01.2022

Night Care Assistant

St Johns Care Trust
09.2018 - 10.2020

Sales Assistant

Matalan
06.2017 - 10.2018

Temporary Warehouse Assistant

Castell-Y
02.2017 - 06.2017

Care Assistant

Lynnefield Care Home
06.2016 - 02.2017

NVQ Level 2 - Hairdressing and Barbering

Pembrokeshire College
08.2010 - 05.2011

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Thomas Hedley