Thomas Hedley
Haverfordwest,Pembrokeshire
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.. I am seeking a position where I can be an immediate value using my strengths whilst developing my current skills further
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Support Worker (Housing)
Accomplish Group
Haverfordwest, Pembrokeshire
2022.06 - Current
- Assessed clients and documented information for records and analysis.
- Supported clients with rehabilitation and socialisation in community settings.
- Listened to clients' current struggles to signpost relevant support.
- Helped service users to gain the ability to function independently in society.
- Offered support in daily livingwhich includes financial planning, housing support, and legal guidance.
- Assisting with medical needs, such as regular tests and administering prescription medication.
Factory Worker
Capestone Organic Poultry
Haverfordwest, Pembrokeshire
2022.01 - 2022.04
- Inspected goods ahead of dispatch, minimising delivery errors.
- Carefully loaded items for shipping, stacking securely to minimise product damage.
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Assembled complex products with strong systems knowledge.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
Customer Service Assistant
B&M Retail
Quedgeley, Gloucestershire
2020.10 - 2022.01
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Night Care Assistant
St Johns Care Trust
Quedgeley, Gloucestershire
2018.09 - 2020.10
- Give support and care to the residents whilst maintaining their rights to independence, privacy, dignity and choice.
- Assist residents with mobility problems and other physical disabilities including the use and care of aids and personal equipment.
- Maintain all residents records and give/receive written and verbal reports, whilst ensuring confidentiality.
- Monitor the needs of residents, informing a senior member of staff on duty or the sleep in/on call officer of any emergency situation or concern about the residents.
- Carry out regular checks on the building with special reference to fire prevention at intervals determined by the registered manager.
- Ensure that the home is secure, all fire doors closed and external doors and windows locked and machinery is off.
Sales Assistant
Matalan
Quedgeley, Gloucestershrie
2017.06 - 2018.10
- Provide prompt and knowledgeable service to all customers enquiries in person or via telephone in a professional manner.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
- Observed customer behaviours to identify security threats and escalate concerns to supervisors.
- Able to use modern computerised equipment and specialised retail software.
Temporary Warehouse Assistant
Castell-Y
Narbeth, Pembrokeshire
2017.02 - 2017.06
- Maintain stock levels of ingredients.
- Cleaned and maintained warehouse in compliance with safety standards.
- Working safely with machinery like power mixers and industrial ovens and production lines.
- Monitor the quality of raw ingredients and finished products.
Care Assistant
Lynnefield Care Home
Haverfordwest, Pembrokeshire
2016.06 - 2017.02
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
- Completed documentation of care, hospital actions and patient activities.
- Monitored ongoing care and proactively corrected problems.
- Maintaining patient's hygiene such as cleaning and bathing.
Education
NVQ Level 2 - Hairdressing and Barbering
Pembrokeshire College
Haverfordwest 2010.08 - 2011.05
Skills
- Team player
- Critical thinking
- Progress reporting
- Emotional maturity
- Documentation management
- Excellent communication
- Negotiation
- Problem identification
Timeline
Support Worker (Housing)
Accomplish Group
2022.06 - Current
Factory Worker
Capestone Organic Poultry
2022.01 - 2022.04
Customer Service Assistant
B&M Retail
2020.10 - 2022.01
Night Care Assistant
St Johns Care Trust
2018.09 - 2020.10
Sales Assistant
Matalan
2017.06 - 2018.10
Temporary Warehouse Assistant
Castell-Y
2017.02 - 2017.06
Care Assistant
Lynnefield Care Home
2016.06 - 2017.02
NVQ Level 2 - Hairdressing and Barbering
Pembrokeshire College
2010.08 - 2011.05