Zakiya Parveen
Birmingham ,West Midlands
Summary
Experienced professional with a robust background in community resource navigation, risk assessment procedures, and tenants' rights understanding. Proficient in first aid, housing needs assessments, and social care legislation. Demonstrates strong skills in patient handling, assertiveness, and health and safety regulations. Adept at providing disability support, maintaining accurate records, and writing detailed reports. Knowledgeable in drug and alcohol awareness, mental health awareness, and crisis intervention. Skilled in support coordination with a focus on patience and understanding. Expertise in client management, fire safety training, signposting and referrals, health and safety assessments, housing allocation, respect for diversity, communication proficiency, initiative taking, record keeping accuracy, time efficiency, elderly care knowledge, customer service excellence, cultural awareness and team leadership.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Support worker (Housing)
Triumph Housing Ltd
Birmingham , West Midlands
02.2021 - Current
- Counseled tenants on good neighbourliness practices building a harmonious living environment.
- Aided elderly or disabled tenants with daily tasks improving their quality of life.
- Enhanced tenant satisfaction by addressing and resolving housing concerns promptly.
- Provided support to tenants with mental health issues for their wellbeing.
- Managed rent collection procedures ensuring timely payments from all residents..
- Worked closely with maintenance teams to ensure prompt repair services, resulting in minimal disruptions for residents.
- Ensured safety protocols were followed, enhancing the overall security of the residential area.
- Assisted in maintaining property cleanliness for a better living environment.
- Streamlined communication channels between landlords and residents to improve transparency and trust.
- Improved community relations by organising regular neighbourhood meetings.
- Supported tenants facing eviction proceedings, reducing stress and anxiety levels amongst them.
- Managed paperwork efficiently leading to more organised record-keeping systems.
- Assisted prospective tenants during property viewing appointments, guiding them through lease agreements and terms of tenancy.
- Handled move-out procedures for smooth transitions without disrupting other residents' lives.
- Organised training sessions on fire safety measures increasing awareness and preparedness among residents.
- Facilitated community events promoting unity amongst residents.
- Coordinated essential repairs quickly minimising inconvenience caused due to malfunctioning facilities.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Assisted service users to obtain and access community resources.
Support worker (Older adults in care)
Compassion for Care Ltd
Birmingham , West Midlands
02.2019 - 02.2021
- Delivered exceptional care to elderly clients by assisting them with personal hygiene tasks.
- Worked flexibly to adapt to changing needs of diverse clientele.
- Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
- Maintained clean living environments for optimal health standards.
- Provided transport to appointments, ensuring timely arrivals and departures.
- Demonstrated respect towards cultural diversity amongst clientele through sensitive approach.
- Enhanced quality of life with engaging in meaningful conversations and activities.
- Implemented personalised care plans, delivering bespoke service tailored to individual needs.
- Utilised effective communication skills whilst working closely with vulnerable individuals.
- Prepared nutritious meals for improved client health.
- Monitored progress of clients, reporting any changes in condition swiftly to healthcare team.
- Coordinated with healthcare professionals to deliver comprehensive care plans for each individual client.
- Increased client satisfaction by providing companionship and emotional support.
- Ensured comfort for patients, demonstrating empathy and understanding.
- Managed medication schedules to ensure correct dosage at appropriate times.
- Liaised closely with multi-disciplinary teams to improve patient outcomes.
- Supported family members by providing respite care services when needed.
- Upheld high levels of confidentiality in line with data protection regulations.
- Assisted with mobility exercises, promoting independence for clients.
- Conducted risk assessments in each home environment, prioritising safety for all clients.
- Assisted in daily personal care routines for improved patient wellbeing.
- Operated hoists to move clients in and out of bed.
- Cooked meals to meet diverse dietary requirements.
- Delivered toileting support for clients with mobility issues.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- Submitted reports to manager regarding client condition updates.
- Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
- Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Hoovered and tidied rooms with keen eye for detail.
- Maintained wheelchairs, walking frames, and hearing aids.
- Conducted risk assessments and checked fire alarm systems.
- Shared hobbies and interests to build rapport with clients.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Improved patient satisfaction ratings by providing faultless personal care.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Picked up client shopping and prescriptions.
- Improved social health by promoting participation in hobbies and social interests.
- Completed laundry, ironing and dry cleaning.
- Promoted healthier living choices to improve wellbeing of clinically obese patients.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Maintained hygienic living environments through regular cleaning.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
Cleaner
My Home Care Ltd
Birmingham , West Midlands
02.2017 - 02.2019
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Kept communal areas tidy and well-organised for optimal functionality.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Secured premises at end of shift, ensuring safety of all areas.
- Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Monitored cleaning supplies and ordered more when necessary.
Education
Diploma of Higher Education - Religious Studies
AlHuda International School
Islamabad 09.2004 - 07.2006
Skills
- Behavioural understanding
- Community resource navigation
- Risk assessment procedures
- Tenants' rights understanding
- First aid proficiency
- Housing needs assessments
- Social care legislation familiarity
- Patient handling
- Assertiveness
- Health and Safety regulations
- Disability support
- Record-keeping
- Report-writing
- Drug and alcohol awareness
- Risk Assessments
- Mental health awareness
- Crisis Intervention
- Support coordination
- Patience and understanding
- Client management
- Fire safety training
- Signposting and referrals
- Health and safety assessments
- Housing allocation
- Respect for diversity
- Communication proficiency
- Initiative taking
- Record keeping accuracy
- Time efficiency
- Elderly care knowledge
- Customer Service
- Communication skills
- Cultural awareness
- Team Leadership
Languages
English
Beginner
Pashto
Beginner
Urdu
Beginner
Affiliations
- Sewing
- Gardening
- Cooking
References
References available upon request.
Timeline
Support worker (Housing)
Triumph Housing Ltd
02.2021 - Current
Support worker (Older adults in care)
Compassion for Care Ltd
02.2019 - 02.2021
Cleaner
My Home Care Ltd
02.2017 - 02.2019
Diploma of Higher Education - Religious Studies
AlHuda International School
09.2004 - 07.2006