Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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Chantelle perry

Clifton,Nottingham

Summary

Highly organised and approachable professional with excellent communication skills and a strong understanding of confidentiality. Demonstrates proficiency in payment processing, telephone etiquette, and general experience using Microsoft packages. Adept at working under pressure while maintaining efficiency and accuracy. Committed to delivering exceptional service and fostering positive interactions in all professional engagements.

Overview

30
30
years of professional experience
5
5
years of post-secondary education

Work history

Customer service advisor

sytner audi
Nottingham, England
04.2022 - Current
  • Documented all services provided, maintaining comprehensive records.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Worked closely with other departments within dealership for seamless operations.
  • Maintaining positive customer relationships to ensure repeat business.
  • Registered customer information on database to maintain accurate records.
  • Notified customers about service changes or car pick-up schedules.
  • Processed customer payments and set up direct debits for long-term service contracts.

Senior Customer Service Advisor

Sytner Audi VWG Contact Centre
Nottingham
01.2018 - 04.2022
  • Customer Retention
  • Diary Management
  • Problem solving (ensuring any customer complaints and queries are dealt with in the best possible way)
  • Targets (providing hours for technicians)
  • Outlining details of specific customer requirements (including Motability/special requirement clients)
  • Working with both in/outbound Teams advising on 50 plus Customers a Day.
  • Providing best Advice for the work recommended
  • Providing Customer care to meet there requirements

Blessed Robert Widmerpool Catholic Voluntary Academy
Clifton
01.2003 - 01.2018
  • Presenting a professional and friendly first impression to parents/carers as they enter at the start of each school day
  • Relay messages to appropriate members of staff
  • Responsible for collection of monies for school visits/ingredients/events and able to keep a log of all
  • Fire Safety Officer for the Foundation Unit
  • Recognise language barriers and specified needs of individual children
  • Supporting staff with resources required for all aspects needed ie. laminating/creating
  • Responsible for the backing of displays/Wow Board work to showcase children’s achievements
  • Supporting children at all times required ie. lunch club, snack time, milk/water support, toileting and also brushing of teeth everyday
  • Working efficiently with all members of staff and as an individual when needed
  • Basic Safeguarding Training
  • Able to recognise when a concern is needed to be logged and feel confident in speaking to selected members of staff in regards

Outfit
Riverside Retail Park
11.1999 - 01.2003
  • Greeting customers on entrance
  • Able to meet customers’ needs for information and advice
  • Display stock as specified to attract customer interest and promote sales
  • Contribute to health and safety in the workplace
  • Provide goods from stock on request
  • Process payments for purchases/refunds
  • Able to identify and support improvements to customer service and business operations
  • Maximise product sales
  • Being able to deal with customer complaints in a calm and professional manner to resolve situation

Donisthorpe Co Ltd
01.1996 - 01.1999
  • Company Overview: Sewing Thread Industry
  • Printing codes on spools for thread/yarn using an ink based printing machine (operative)
  • Collaborate correct colour codes using database on computer to print labels for packages to be dispatched to different factories
  • Using different machines for winding thread/yarn. Packing bobbins ready for examination
  • Ensuring health and safety for myself and others in the workplace
  • Working efficiently and to a schedule with other members of staff on line
  • Sewing Thread Industry

Education

Secondary School - GCSE’s Grades B-D including English and Maths

Fairham Community College
01.1991 - 01.1996

Skills

  • Excellent Communication Skills
  • Approachable
  • Understanding of confidentiality
  • Organised
  • Able to work under pressure
  • General experience using Microsoft packages
  • Payment Processing
  • Telephone etiquettes

Personal Information

Date of birth: 11/24/79

Custom

  • Lots of dog walking with our family dog
  • Socialising with friends
  • Listening to music
  • Spending time with family

Timeline

Customer service advisor

sytner audi
04.2022 - Current

Senior Customer Service Advisor

Sytner Audi VWG Contact Centre
01.2018 - 04.2022

Blessed Robert Widmerpool Catholic Voluntary Academy
01.2003 - 01.2018

Outfit
11.1999 - 01.2003

Donisthorpe Co Ltd
01.1996 - 01.1999

Secondary School - GCSE’s Grades B-D including English and Maths

Fairham Community College
01.1991 - 01.1996

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Chantelle perry