Mascot Damilare Oladele
Sunderland,Tyne and Wear
Summary
Highly skilled professional with a strong foundation in leadership, effective time management, and multitasking efficiency. Demonstrates exceptional communication skills and the ability to work collaboratively within a team or independently under pressure. Adept at delivering outstanding customer service and fostering positive customer relations through patience and problem-solving expertise.
Successful Customer with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Advisor
Teleperfomance
Gateshead, Newcastle upon Tyne
03.2024 - 03.2025
- Resolve customer complaints and ensure calls are handled in professional and prompt manner
- Consistently earned 'above average' or 'excellent' on-call quality evaluations
- Handled high volume of calls daily for faster issue resolution.
- Communicate with 50+ customers daily through phone and responded promptly to inbound calls to troubleshoot connections, keeping record of each customer interaction and complaint
- Train and mentored team members to promote productivity, and led staff to achieve 90%+ customer service satisfaction rate
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
- Managed high-volume customer queries simultaneously through effective multitasking.
Shop Assistant
Mayasieg Ltd
Lagos, North Ayrshire
05.2022 - 01.2024
- Provided exceptional customer service to customers of high-end supermarket
- Handled cash and credit payments and took payments via variety of digital means
- Exhibited engaging, friendly and informative demeanour in assisting customers with identifying and locating standard and unconventional produce
- Resolved customer complaints in timely and professional manner, resulting in 10% decrease in customer complaints
- Provided excellent customer service, resulting in 12% increase in customer satisfaction ratings
- Developed and implemented new store layout that increased customer flow and improved product visibility
- Processed customer orders and payments accurately and efficiently, resulting in 20% decrease in customer wait times
Customer Service Advisor
Forest and Fur
Lagos, North Ayrshire
07.2019 - 04.2022
- Resolved customer issues in timely manner, resulting in 16% decrease in unresolved customer complaints
- Assisted customers in navigating company's website and online services, resulting in 31% increase in online sales
- Developed customer service processes and procedures that improved operational efficiency by 10%
- Identified and addressed customer service issues proactively, resulting in 5% reduction in customer service escalations
- Developed and maintained relationships with customers, resulting in 25% increase in customer retention
- Developed customer loyalty program that reduced customer churn by 10%
Education
Accelerated Bsc - Business Management
Tyne College
01.2024 - 03.2025
Diploma - Computer Networking
Alison
01.2024
Skills
- Leadership Skills
- Computer Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Effective Time Management
- Excellent Communication Skills
- Customer Relations
- Patience maintenance
- Multitasking efficiency
Languages
English
Personal Information
Title: Customer Service Advisor
References
References available upon request
Timeline
Customer Service Advisor
Teleperfomance
03.2024 - 03.2025
Accelerated Bsc - Business Management
Tyne College
01.2024 - 03.2025
Shop Assistant
Mayasieg Ltd
05.2022 - 01.2024
Customer Service Advisor
Forest and Fur
07.2019 - 04.2022
Diploma - Computer Networking
Alison
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