Deneil Gilbert
Bedford,Bedfordshire
Summary
Motivated and detail-oriented BSc Pharmaceutical and Chemical Science student with hands-on laboratory experience and strong analytical and organisational skills. Experienced in following procedures accurately, managing data, and supporting learning or research environments. Eager to contribute to roles such as laboratory support, tutoring, invigilation, or other professional, behind-the-scenes positions.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
Santander UK
Bedford
2022.05 - 2024.09
- Vault managing and Level 400
- Assists in Managing branch when needed-completing end of day controls
- Coach and train team members to increase productivity and growth.
- Demonstrates perseverance and good team spirit as the engagement champion in branch
- Offers prompt solutions to maintain customer satisfaction.
- Offers detailed advice on product and service benefits.
- Adheres strictly to policies and procedures for continued company compliance.
- Practices cross-selling techniques to showcase other products and services.
- Manage high-volume customer queries simultaneously through effective multitasking
- Offers prompt solutions to maintain customer satisfaction
Member Service Representative
Ariza Credit Union
2018.08 - 2021.05
- Processed payroll
- Increased sales by 10 %
- Processed loan pay-offs
- Teller duties
- Account inquiries
- Foreign exchange
- Processed wire transfers + bank transfers
- Validated fixed deposits
- End of Day Reconciliation
Teacher
GrandAnse Private Academy
2016.09 - 2018.12
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Preserved the confidentiality of student records and information at all times.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Prioritised strategies to develop responsible, independent learners.
Customer Service Executive
Clear Harbor
2011.01 - 2013.01
- Customer service
- Data entry
- Sales
- Receiving credit card payment
- Exceeded targets by delivering comprehensive and consistent service.
- Recorded and processed customer data accurately.
- Handled live chat queries within strict timeframe targets.
- Resolved complaints with proactive problem-solving and analysis.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
Education
Associate Degree - Mathematics and Natural Science
T.A. Marryshow Community College
Grenada 2009.08 - 7 2011
A-Levels - Chemistry and Communication Studies
T. A Marryshow Community College
Grenada 2009.08 - 7 2011
Bachelor of Science - Pharmaceutical and Chemical Science
University of Bedfordshire
Luton 09/2025 -
GCSEs - 8 O'Levels subjects
Joseph's Convent Grenville
Grenada 2004.09 - 6 2009
Skills
- Proficient typing skills-75 WPM
- Staff training and mentorship
- Great team player
- Excellent analytical and problem solving skills
- Excellent communication skills
- Excellent interpersonal relationship skills
- Proficient in Microsoft office
- Attention to detail
- Critical thinking
- Adaptability
- Excellent organisational skills
- Emergency first aid
Certification
Certified ProAdvisor Quickbooks Online
Timeline
Customer Service Advisor
Santander UK
2022.05 - 2024.09
Member Service Representative
Ariza Credit Union
2018.08 - 2021.05
Teacher
GrandAnse Private Academy
2016.09 - 2018.12
Customer Service Executive
Clear Harbor
2011.01 - 2013.01
Associate Degree - Mathematics and Natural Science
T.A. Marryshow Community College
2009.08 - 7 2011
A-Levels - Chemistry and Communication Studies
T. A Marryshow Community College
2009.08 - 7 2011
GCSEs - 8 O'Levels subjects
Joseph's Convent Grenville
2004.09 - 6 2009
Bachelor of Science - Pharmaceutical and Chemical Science
University of Bedfordshire
09/2025 -