Ahmed Khayr
Wembley
Summary
Positive, personable, and driven individual with talent for relationship-building and effective communication. Possesses solid understanding of sales principles and techniques, coupled with strong analytical and problem-solving skills. Dedicated to driving business growth and customer satisfaction through innovative solutions.
Developed skills in customer engagement and sales strategy within fast-paced retail environment.Demonstrates keen ability to understand customer needs and deliver tailored solutions that drive satisfaction and loyalty. Seeking to transition these abilities into new field where building relationships and achieving results are paramount.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Arvato Bertelsmann
05.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
Customer Service
OFFICE shoes
01.2024 - 04.2024
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Customer Service
EE (Interact Call Centre)
03.2023 - 10.2023
- Negotiated contracts with vendors and clients to maximize value and reduce costs
- Built strong relationships with key stakeholders and partners to increase business opportunities
- Established and maintained a strong presence in the industry through speaking engagements and industry events
Education
A-LEVEL - (BBB)
Kingsbury Sixth Form
05.2023
Bachelor of Science - Compute Science
Brunel University
Uxbridge, United Kingdom07-2026
GCSE - Obtained 9 GCSE Grades A-C
Kindsbury High School
08.2021
Skills
- Customer Service
- Multitasking Skills
- Time Management Skills
- Databases Skills
- Typing skills
- Excellent Communication Skills
Certification
- Safeguarding certificate, Valid, 02/01/24, 03/31/25, Completed comprehensive training on safeguarding principles and practices., Gained in-depth knowledge of child protection laws and guidelines., Developed skills to identify and respond to signs of abuse and neglect.
- DBS certificate, Valid, 03/01/24, 03/31/25, Underwent thorough background screening to ensure suitability for working with vulnerable groups.
Timeline
Customer Service Advisor
Arvato Bertelsmann
05.2024 - Current
Customer Service
OFFICE shoes
01.2024 - 04.2024
Customer Service
EE (Interact Call Centre)
03.2023 - 10.2023
A-LEVEL - (BBB)
Kingsbury Sixth Form
- Safeguarding certificate, Valid, 02/01/24, 03/31/25, Completed comprehensive training on safeguarding principles and practices., Gained in-depth knowledge of child protection laws and guidelines., Developed skills to identify and respond to signs of abuse and neglect.
- DBS certificate, Valid, 03/01/24, 03/31/25, Underwent thorough background screening to ensure suitability for working with vulnerable groups.
Bachelor of Science - Compute Science
Brunel University
GCSE - Obtained 9 GCSE Grades A-C
Kindsbury High School
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