Chanelle Albano
Norwich,Norfolk
Summary
A dedicated individual with a welcoming demeanour. Demonstrates flexibility and composure under pressure, maintaining a positive attitude in all situations. Skilled in upselling techniques and enhancing customer experience through clear communication and tactfulness with difficult customers. Effective coordination, patience, and tolerance are key strengths that contribute to exceptional customer service.
Knowledgeable about customer service, sales strategies and of emergency procedures. Strong communication and interpersonal skills with knack for building relationships and understanding customer needs. Quick learner, adaptable, and enthusiastic about contributing to team. Ready to use and develop sales, customer service, and teamwork skills in any given role.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
COSMOS Restaurant
Norwich, Norfolk
06.2023 - Current
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Enhanced guest experience with a friendly and helpful attitude.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Promoted special offers or events to increase awareness among customers.
Young Sports Ambassador
Notre Dame High School
Norwich, Norfolk
10.2022 - 12.2022
- Promoted healthy lifestyle choices to local youth groups.
- Set up sports facilities for various games and events.
- Worked collaboratively with staff to ensure successful delivery of sports programmes.
- Actively supported young athletes with special needs during training sessions, contributing to their skill development.
Waitress
Ciscoes
Norwich, Norfolk
04.2022 - 04.2022
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Utilised professional communication skills to resolve customer complaints.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
Education
Bachelor of Arts - Business Marketing and Management
University of East Anglia
Norwich 09.2024 -
A-Levels -
Notre Dame High School Sixth Form
Norwich, Norfolk 09.2022 - 06.2024
GCSEs -
Notre Dame High School
Norwich, Norfolk 09.2020 - 07.2022
Skills
- Welcoming demeanour
- Emergency procedures familiarity
- Flexibility
- Composure under pressure
- Positive attitude
- Upselling techniques
- Customer experience
- Customer Service
- Clear communication
- Tactfulness with difficult customers
- Effective co-ordination
- Patience and tolerance
Accomplishments
Achieved Piano Grades 1-6. Ongoing Grade 7.
Languages
English
Native
Spanish
Beginner
Tagalog
Beginner
Timeline
Bachelor of Arts - Business Marketing and Management
University of East Anglia
09.2024 -
Front of House Team Member
COSMOS Restaurant
06.2023 - Current
Young Sports Ambassador
Notre Dame High School
10.2022 - 12.2022
A-Levels -
Notre Dame High School Sixth Form
09.2022 - 06.2024
Waitress
Ciscoes
04.2022 - 04.2022
GCSEs -
Notre Dame High School
09.2020 - 07.2022
Similar Profiles
Rubba Fatima ShahidRubba Fatima Shahid
Assistant Supervisor at COSMOS RestaurantAssistant Supervisor at COSMOS Restaurant
Rubba Fatima ShahidRubba Fatima Shahid
Assistant Supervisor at COSMOS RestaurantAssistant Supervisor at COSMOS Restaurant
Vickie McCloneVickie McClone
Assistant Manager at Cosmos Family RestaurantAssistant Manager at Cosmos Family Restaurant